Customer Success Manager
3 weeks ago
About Us
RiskAdvisor is a company that values its customers and team members. Our mission is to create an exceptional product and a supportive business environment that enables our customers to excel in their roles and deliver outstanding service to their clients.
Our platform provides independent insurance brokers with a powerful tool to assess and present their value to potential partners.
What You'll Be Doing at RiskAdvisor:
- Lead customer onboarding and support, including responding to chat support requests and providing proactive support.
- Define and lead the execution of customer onboarding and support processes for RiskAdvisor.
- Manage new customer support initiatives and oversee execution according to timelines.
- Collaborate with RiskAdvisor to establish and implement customer support success metrics.
- Examine real-time, weekly, and monthly performance data to provide insights and coaching to improve the overall customer success onboarding and processes.
What You Bring:
- Aligns with RiskAdvisor's belief that customer service is the top priority.
- Previous experience in software support is a strong asset.
- Exceptional communication skills, enabling effective interaction with all levels of an organization.
- Proven ability to identify and execute customer experience service improvements.
- Exceptional analytical skills in converting data into actionable business insights that drive high levels of team performance.
Compensation:
Compensation will be tied to your experience. The salary range for this position is $50k to $70k.
We are setting up an Employee Stock Option Plan that you will be eligible for, as well.
Benefits:
- Paid Time Off
- A company-provided laptop
- Workstation Stipend
- Insurance (The exact process for this is being worked out; at minimum this will be a Health Insurance Stipend)
Our Hiring Process:
- Apply to this position by sending an email to the hiring team.
- Schedule a 20-30 minute Zoom Interview with David Watson.
- Schedule a 20-30 minute Zoom Interview with Larry Barker (Co-Founder & CTO).
- Take-Home Task.
- Final Interview with both Founders.
- Offer & Onboarding.
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