Customer Success Manager

3 weeks ago


Lexington, Kentucky, United States RiskAdvisor Full time

About Us

RiskAdvisor is a company that values its customers and team members. Our mission is to create an exceptional product and a supportive business environment that enables our customers to excel in their roles and deliver outstanding service to their clients.

Our platform provides independent insurance brokers with a powerful tool to assess and present their value to potential partners.

What You'll Be Doing at RiskAdvisor:

  • Lead customer onboarding and support, including responding to chat support requests and providing proactive support.
  • Define and lead the execution of customer onboarding and support processes for RiskAdvisor.
  • Manage new customer support initiatives and oversee execution according to timelines.
  • Collaborate with RiskAdvisor to establish and implement customer support success metrics.
  • Examine real-time, weekly, and monthly performance data to provide insights and coaching to improve the overall customer success onboarding and processes.

What You Bring:

  • Aligns with RiskAdvisor's belief that customer service is the top priority.
  • Previous experience in software support is a strong asset.
  • Exceptional communication skills, enabling effective interaction with all levels of an organization.
  • Proven ability to identify and execute customer experience service improvements.
  • Exceptional analytical skills in converting data into actionable business insights that drive high levels of team performance.

Compensation:

Compensation will be tied to your experience. The salary range for this position is $50k to $70k.

We are setting up an Employee Stock Option Plan that you will be eligible for, as well.

Benefits:

  • Paid Time Off
  • A company-provided laptop
  • Workstation Stipend
  • Insurance (The exact process for this is being worked out; at minimum this will be a Health Insurance Stipend)

Our Hiring Process:

  • Apply to this position by sending an email to the hiring team.
  • Schedule a 20-30 minute Zoom Interview with David Watson.
  • Schedule a 20-30 minute Zoom Interview with Larry Barker (Co-Founder & CTO).
  • Take-Home Task.
  • Final Interview with both Founders.
  • Offer & Onboarding.


  • Lexington, Kentucky, United States Lexmark Full time

    This role is for a leader who will oversee both the Software Customer Success team and the FOSS (Free and Open Source Software) team within the Cloud Services organization at Lexmark. The Software Customer Success team is responsible for Product Engineering and escalated pre-sales support tasks. This team serves as the primary interface for technical...


  • Lexington, Kentucky, United States Motorola Solutions Full time

    Job DescriptionAs a Customer Success Advocate at Motorola Solutions, you will play a critical role in aiding the company's larger Public Safety agencies in identifying and extracting the expected value from their APX NEXT application ecosystem.As the main point of contact, your customers will rely on you to provide best practices, understand their workflows,...


  • Lexington, Kentucky, United States Buffalo Wild Wings Full time

    Work in a fast-paced environment as a Customer Service Representative at Buffalo Wild Wings South Broadway. You'll be responsible for managing takeout orders, assisting guests with their payments, and making a great first impression on every guest who walks through the door. This role is perfect for individuals who are passionate about delivering exceptional...


  • Lexington, Kentucky, United States Mike Brownell - State Farm Agent Full time

    Job OverviewState Farm Insurance Agent located in Lexington, KY is seeking a career-oriented professional to join their team. As a State Farm team member for Mike Brownell - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance.Key...


  • Lexington, Kentucky, United States Duluth Trading Company Full time

    Customer Service Associate RoleA successful Retail Store Associate will strive to provide exceptional customer service at all times. This includes developing comprehensive product knowledge, communicating sales and promotions, and proactively responding to customer concerns.Key Responsibilities: Develop and maintain product knowledge to effectively...


  • Lexington, Kentucky, United States Best Buy Full time

    Key Responsibilities:As a Sales Associate at Best Buy, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers. This includes greeting and welcoming customers, using your knowledge to recommend products and services, and assisting with sales orders, returns, and exchanges.Key...


  • Lexington, Kentucky, United States Marshalls Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Retail Customer Experience Coordinator to join our team at Marshalls. As a key member of our front-of-store team, you will be responsible for promoting an excellent customer experience, leading by example, and maintaining a clean and organized store.This is a fantastic opportunity to grow your...


  • Lexington, Kentucky, United States Jared Full time

    Key Responsibilities:As a Sales Associate/Jewelry Specialist at Jared, you will be responsible for delivering exceptional customer experiences. This includes engaging customers in conversation to understand their needs and desires, presenting merchandise, and sharing detailed information about product features and benefits. Additionally, you will provide...


  • Lexington, Kentucky, United States John Parkhurst - State Farm Agent Full time

    Job DescriptionAs a Customer Relations Representative with John Parkhurst - State Farm Agent, you will be responsible for establishing and maintaining strong relationships with customers, providing exceptional customer service, and educating them about insurance options. This role requires excellent communication skills, self-motivation, and a proactive...


  • Lexington, Kentucky, United States U-Haul Full time

    Customer Service Representative Job DescriptionAt U-Haul, we're seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our company, providing exceptional service to our customers and ensuring they receive the help they need. Your responsibilities will include assisting customers with...


  • Lexington, Kentucky, United States Diventures Full time

    Job DescriptionAt Diventures, we strive to create unforgettable experiences for our customers. As a Customer Experience Specialist, you will play a vital role in achieving this goal by providing exceptional service, sharing product knowledge, and facilitating sales in our store.The ideal candidate will be confident in presenting information to customers,...


  • Lexington, Kentucky, United States Zips Car Wash Full time

    Job OverviewWe are seeking a highly motivated and enthusiastic Customer Service Associate to join our team at Zips Car Wash. As a key member of our team, you will be responsible for providing exceptional customer service and creating a positive experience for our guests.Key ResponsibilitiesWelcome and engage with customers in a friendly and professional...


  • Lexington, Kentucky, United States Panera, LLC Full time

    Panera Cafe Catering OpportunitiesWe're seeking a skilled Catering Lead to join our team at Panera Cafe. As a Catering Lead, you'll play a key role in the success of our catering business, working closely with customers to plan and select great Panera food for their events.Key Responsibilities:Own the success of our catering operations, ensuring seamless...


  • Lexington, Kentucky, United States Tacala Companies Full time

    As a Restaurant General Manager, you will be responsible for leading a team of top performers to deliver exceptional customer experiences at Taco Bell franchisee locations. Your success will be measured by your ability to inspire and engage customers and fellow Team Members, train and develop talent, manage profits and losses, and drive growth through great...

  • Project Manager

    3 weeks ago


    Lexington, Kentucky, United States Bristol Group, LLC Full time

    Site Manager Job DescriptionThe Site Manager at Bristol Group, LLC plays a pivotal role in ensuring the successful execution of construction projects. This position requires a strong leader who can effectively supervise and manage construction operations on-site.Key Responsibilities:Leadership: Lead by example, promoting a culture of safety consciousness,...


  • Lexington, Kentucky, United States Mimecast North America, Inc. Full time

    Job SummaryWe are seeking a highly skilled Business Systems Analyst to join our team at Mimecast North America, Inc. This role will be responsible for delivering a system configured to customer requirements, serving as the primary point of contact between Internal IT and various business units, and identifying opportunities to leverage technology for...


  • Lexington, Kentucky, United States SiteOne Services Full time

    Job SummaryAs a Customer Sales Associate at SiteOne, you will be responsible for delivering exceptional customer service to all SiteOne customers. This includes assisting customers with their questions and needs, either in person, via the phone or through online ordering. You will also be responsible for pulling and preparing inventory orders for customer...


  • Lexington, Kentucky, United States Davis H Elliot Company, Inc. Full time

    At Davis H. Elliot Company, Inc., we are a leading provider of electrical construction and maintenance services, with a strong presence in Kentucky and Northern Tennessee. We are seeking a highly skilled Electrical Infrastructure Operations Manager to oversee our Traffic Control and Utility Locating services.The ideal candidate will have a proven track...


  • Lexington, Kentucky, United States West Quality Food Service, Inc. Full time

    Restaurant General ManagerWe are seeking a highly motivated and experienced Restaurant General Manager to join our team at West Quality Food Service, Inc.About the Role:As a Restaurant General Manager, you will be responsible for leading our restaurant team to achieve exceptional results in customer satisfaction, sales growth, and operational efficiency.Key...


  • Lexington, Kentucky, United States Fifth Third Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Float Personal Banker to join our team at Fifth Third Bank. As a key member of our Financial Center team, you will be responsible for providing exceptional customer service, promoting banking products, and ensuring a positive customer experience.Key ResponsibilitiesCustomer Service: Provide...