Customer Supply Chain Manager

2 weeks ago

Chicago, United States No7 Beauty Company Full time

ABOUT THE JOB


The Manager, Customer Supply Chain – 3rd Party is responsible for managing the requirements of our customers, achieving the specific needs of brands at the shelf, and optimizing finished goods in 3rd party retailer’s warehouses & stores. The Customer Supply Chain Manager is seeking to increase supply chain efficiency while delivering on our on-shelf availability goals and maximizing collaboration between retailer operations.


KEY ACCOUNTABILITIES AND RESPONSIBILITIES


  • This role is customer facing; working directly with our retailer replenishment/ inventory partners.
  • Own and drive improvements against the defined KPI’s; OSA, In-stock %, OTIF, OTFR, Service Levels, Chargeback review, Sell Through %, Weeks of Supply and Forecast Accuracy.
  • Be the expert in your customer supply chain, being able to brief team on any changes to customer requirements.
  • Identify current and future risks to in-stock levels based on constraints. Be able to recommend opportunities to protect on shelf availability and sales.
  • Collaborate with internal sales and marketing teams on promotional strategies and inventory positions to support said strategies.
  • Drive revenue, improve efficiencies and meet all retailer key performance initiatives.
  • Collaborate closely with internal stake holders and customer on replenishment objectives.
  • Contribute to the achievement of total customer satisfaction by providing high quality and timely service to our customers.
  • Work closely with the Sales, Brand, Supply and Finance teams to ensure that information related to potential service, inventory, or issues specific to the customer are escalated and resolved appropriately. Have a good understanding of these functional partners and ability to lead collaboration.
  • Plan and execute new product innovation, planogram changes, code changes at our retailers. Ensure customer product set-up is complete and accurate.
  • Key driver in S&OP process with understanding of customer demand and impact to financials- be the supply chain liaison for demand/ supply/ sales.
  • Manage daily, weekly, monthly, and quarterly supply/ operations reporting both for customers and internal teams which shows performance and highlighting key findings (ability to have micro/macro level analysis).
  • Manage the delivery of a customer focused supply plan to support overall growth strategy.
  • Review, modify and track necessary customer weekly purchase orders/ fulfillment along with financial reporting.
  • Use the customer databases and portals to optimize and analyze SKU data and incorporate latest sales trends and promotional impact into the forecast.
  • Build and manage relationship with customer supply chain team counterparts to drive collaboration and continuous improvement.


A bit about you…


  • 5+ years in Supply Chain/Operations management
  • Strong customer orientation, commercial awareness, ability to keep up with changes in trends and pivot when needed
  • Knowledge of third-party mass retailers’ operations is preferred
  • Fundamental understanding of demand planning and forecasting process
  • Team player and ability to work cross-functionally – leading all supply/operations for the retailers
  • Effective interpersonal skills required for interaction with various levels of internal organization and partners
  • A self-starter with demonstrated results in working with minimal daily supervision
  • Proven planning, analytical, creative, and problem-solving capabilities
  • Knowledge of forecasting/requirements planning/inventory management systems (APICS certification is beneficial)
  • Excellent attention to detail and extreme accuracy skills
  • Strong written and oral communication skills, strong listening skills
  • Excellent spoken & written communication skills
  • Strong computer and systems skills, Microsoft Office Suite
  • Must be an advanced user of MS Office Excel

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