Supply Chain Manager: Leading Customer Experience

3 days ago


Chicago, Illinois, United States No7 Beauty Company Full time

As a Supply Chain Manager at No7 Beauty Company, you will play a key role in delivering exceptional customer experiences across North America, Europe, and Asia. Our beauty products are trusted by consumers worldwide, and we're looking for someone to lead our supply chain efforts.

We offer a competitive salary of $85,000 - $110,000 per year, depending on experience, along with an annual discretionary bonus plan and employee discounts.

About the Role:

The Customer Supply Chain Manager is responsible for managing daily, weekly, monthly, and quarterly supply/operations reporting, both for customers and internal teams. This includes micro/macro level analysis, benchmarking success on agreed-upon key performance indicators (KPIs), and being the expert in customer supply chain operations.

You will work closely with the Account, Brand, and Finance teams to ensure they are informed of significant risks to inventory availability and issues at specific customers. Additionally, you will contribute to achieving total customer satisfaction by providing high-quality and timely service to all internal and external customers.

Key Responsibilities:

  • Lead customer supply chain activities and day-to-day operations for multiple retailers
  • Contribute to the achievement of total customer satisfaction by providing high-quality and timely service
  • Work closely with the Account, Brand, and Finance teams to ensure they are informed of significant risks
  • Manage daily, weekly, monthly, and quarterly supply/operations reporting
  • Benchmark our success on agreed-upon key performance indicators (KPIs)
  • Be the expert in customer supply chain operations

Requirements:

  • 5+ years in Supply Chain/Operations management
  • Strong customer orientation, commercial awareness, ability to keep up with changes in trends and pivot when needed
  • Knowledge of third-party mass retailers' operations knowledge is preferred
  • Fundamental understanding of demand planning and forecasting process
  • Team player and ability to work cross-functionally – leading all supply/operations for the retailers
  • Effective interpersonal skills required for interaction with various levels of internal organization and partners
  • A self-starter with demonstrated results in working with minimal daily supervision
  • Proven planning, analytical, creative, and problem-solving capabilities
  • Knowledge of forecasting/requirements planning/inventory management systems (APICS certification is beneficial)
  • Excellent attention to detail and extreme accuracy skills
  • Strong written and oral communication skills, strong listening skills
  • Excellent spoken & written communication skills
  • Strong computer and systems skills, Microsoft Office Suite
  • Must be an advanced user of MS Office Excel

About Us:

No7 Beauty Company is a modern consumer goods company with purpose, combining the best of traditional companies with the vibrancy and pace of a new digital-first business. We offer beauty products that consumers can trust wherever they are in the world. With operations in North America, Europe, and Asia, we have a deep understanding of what customers want because we're great at listening.

What We Can Offer You:

  • A truly entrepreneurial mindset
  • Challenging projects and opportunities for development
  • Diverse workforce who work collaboratively with shared values and ambition
  • An equal opportunity employer committed to a diverse and inclusive workforce


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