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Customer Experience Specialist
2 weeks ago
Insight Global is looking for a Customer Experience Specialist to join our clients fast-growing team in the travel industry. This key role will ensure they are delivering a customer-first, best-in-class service.
Responsibilities:
- Be customer obsessed and set the highest bar for customer care in our industry. This role will be key in developing a top-notch reputation for our growing brand - one that is known for excellence, speed, empathy, proactivity and positivity.
- Handle incoming calls and digital inquiries from our US customers who are traveling stateside and abroad.
- Provide real-time support related to travel inquiries & emergency events.
- Collect & monitor travel intelligence information.
- Interact with travel & medical providers.
- Effectively manage customer contacts across various channels of communication, including phone, e-mail and chat.
- Efficiently handle customer complaints with empathy, knowledge and understanding.
- Complete customer requests in a friendly, professional and timely manner.
- Work collaboratively across teams and departments to help solve any matter at hand.
Qualifications:
- Ability to work in the afternoon/evening (4.30 PM - 1.30 AM) EST as needed. (paid at a slightly higher rate when working this shift)
- Excellent verbal & written communications skills.
- Ability to display great time management and prioritize workload while remaining organized and efficient.
- Proven experience in customer service/call center roles and ability to handle high call volume.
- Tech-oriented
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