Customer Experience Specialist

2 weeks ago


Richmond, Virginia, United States Faye Full time


Faye is looking for a Customer Experience Specialist to join our fast-growing team as we take over the travel industry.

This key role will ensure we are delivering a customer-first, best-in-class service to our valued users and will be pivotal in setting the bar for standard and excellence in the travel space.

We work in a fun, collaborative and entrepreneurial environment and are looking for a proactive, accountable leader focused on continuous learning and growth to push themselves and our team forward.

If youre process-driven, passionate about the travel space and keen to make an impact, then this is the role for you.


Responsibilities:
Be customer obsessed and set the highest bar for customer care in our industry.

This role will be key in developing a top-notch reputation for our growing brand - one that is known for excellence, speed, empathy, proactivity and positivity.

Handle incoming calls and digital inquiries from our US customers who are traveling stateside and abroad.
Provide real-time support related to travel inquiries & emergency events.
Collect & monitor travel intelligence information.
Interact with travel & medical providers.
Effectively manage customer contacts across various channels of communication, including phone, e-mail and chat.
Efficiently handle customer complaints with empathy, knowledge and understanding.
Complete customer requests in a friendly, professional and timely manner.
Work collaboratively across teams and departments to help solve any matter at hand.

Qualifications:
Native English speaker must
Ability to work in the afternoon/evening (4.30 PM AM) EST
Excellent verbal & written communications skills
Ability to display great time management and prioritize workload while remaining organized and efficient
Proven experience in customer service/call center roles
Familiarity with American customer service and culture
A medical and/or travel background - a plus
Tech-oriented

#J-18808-Ljbffr

  • Richmond, Virginia, United States LHH Recruitment Solutions Full time

    Customer Success Specialist LHH Recruitment Solutions is currently seeking a Customer Success Specialist at a law firm. This is a great contract opportunity in Richmond, Virginia. This role entails providing a high level of customer service support to the team. Our ideal candidate will have customer service and call center experience. If this contract...


  • Richmond, Virginia, United States CoStar Group Full time

    Finance Customer Contact Center Specialist Job Description Company Intro:CoStar Group (NASDAQ:CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to...

  • Medication Technician

    2 weeks ago


    Richmond, Virginia, United States Senior Living Recruiting Specialist Full time

    Job Title: Medication Technician at Senior Living CommunitiesAre you a licensed Med Tech in Virginia seeking stability, career growth, and excellent benefits? If so, this opportunity could be a perfect fit for you.Our client is looking for Full-time Med Techs who are deeply passionate about caring for residents and are eager to grow within a supportive...

  • Security Specialist

    2 weeks ago


    Richmond, Virginia, United States Tulk LLC Full time

    TULK is seeking applicants who can provide security expertise, guidance, consultation, facilitation, and leadership in all security related functions pertaining to: personnel security; industrial and physical security; computer investigation and awareness; security operations; and other security business. Qualified candidates should hold a Top Secret SCI...

  • Security Specialist

    2 weeks ago


    Richmond, Virginia, United States Tulk LLC Full time

    We are looking for Security Specialists at TULK!TULK is in need of individuals who can contribute security expertise, guidance, consultation, facilitation, and leadership across various security functions including personnel, industrial, and physical security, computer investigations, security operations, and other security-related aspects of the...


  • Richmond, Virginia, United States City of Richmond, VA Full time

    Are you Richmond R.E.A.D.Y?Respect. Equity. Accountability. Diversity YOUThis is an EXCITING time to Join the City of Richmond We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce.As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee...


  • Richmond, Virginia, United States Dominion Energy Full time

    Job SummaryThis entry level position provides excellent customer service skills and represents Dominion Energy as the central point of contact for the company's Customer Contact Operations Center. Under direct supervision, guidance and direction, duties include but not limited to: utilizes customer information systems; answers customer inquiries regarding...


  • Richmond, Virginia, United States Dominion Energy Full time

    Job SummaryThis entry level position provides excellent customer service skills and represents Dominion Energy as the central point of contact for the company's Customer Contact Operations Center. Under direct supervision, guidance and direction, duties include but not limited to: utilizes customer information systems; answers customer inquiries regarding...


  • Richmond, Virginia, United States Aura Management Full time

    Company DescriptionWe are a marketing company that performs outsourced sales and marketing, including corporate promotions on behalf of our clients. What this means is, instead of our clients using their own internal marketing or sales force, they outsource to us and actually hire us to do it for them. They provide the different promotions and services, and...


  • Richmond, Virginia, United States Aura Management Full time

    Company DescriptionWe are a marketing company that performs outsourced sales and marketing, including corporate promotions on behalf of our clients. What this means is, instead of our clients using their own internal marketing or sales force, they outsource to us and actually hire us to do it for them. They provide the different promotions and services, and...

  • Pathology Specialist

    2 weeks ago


    Richmond, Virginia, United States Virginia Commonwealth University Health System Full time

    $2,500 Sign On Bonus for offers accepted by June 30, 2024. Terms and Conditions applyThe Pathology Specialist provides accurate and timely testing and results to requesting physicians and other healthcare professionals for use in diagnosis and treatment of disease.The Pathology Specialist should consistently utilize excellent customer service skills to both...


  • Richmond, Virginia, United States Insight Global Full time

    Our client is seeking a Customer Care Specialist to assist their inbound call center. Day to day responsibilities would include assisting customers with questions and concerns related to their accounts and or starting/stopping service. This position is onsite in Richmond, 8AM-5PM. Maximum pay rate of $20. We are a company committed to creating diverse and...

  • Product Specialist

    4 weeks ago


    Richmond, Virginia, United States REXEL Full time

    The position of Product Specialist will be based out of our Richmond, VA LocationSummaryThe Product Specialist is responsible for assisting Outside sales to grow sales and promote the company's products to potential customers. Responsible for understanding the features and benefits of the products, providing product knowledge, and addressing customer...

  • Product Specialist

    1 month ago


    Richmond, Virginia, United States REXEL Full time

    The position of Product Specialist will be based out of our Richmond, VA LocationSummaryThe Product Specialist is responsible for assisting Outside sales to grow sales and promote the company's products to potential customers. Responsible for understanding the features and benefits of the products, providing product knowledge, and addressing customer...

  • Child Life Specialist

    2 weeks ago


    Richmond, Virginia, United States VCU Health Full time

    $5,000 Sign On Bonus for offers accepted by June 30, 2024. Terms and Conditions applyThe Child Life Specialist compassionately and accurately delivers and documents developmentally specific psychosocial care to pediatric patients, their siblings and families ranging in age from birth to adulthood using an integrated, multidisciplinary plan of care.Licensure,...


  • Richmond, Virginia, United States Intercept Health Full time

    Residential SpecialistThis position is for weekend evenings (Saturday and Sunday 3pm - 12am) or weekend overnights (Friday night - Saturday morning & Saturday night - Sunday morning)Compensation $17-$19 per hour based on experience, education, and certification. Intercept Health is a family-owned agency serving various mental and behavioral health, substance...


  • Richmond, Virginia, United States Intercept Health Full time

    Residential SpecialistCompensation $17-$19 per hour based on experience, education, and certification. This listing is specific to evening availability (3 PM to 12 AM).Intercept Health is a family-owned agency serving various mental and behavioral health, substance use, and foster care needs in Virginia. In 1996, what started as a single group home for boys...

  • Technology Specialist

    2 weeks ago


    Richmond, Virginia, United States City of Richmond VA Full time

    Are you Richmond R. E. A. D. Y? Respect. Equity. Accountability. Diversityyou Richmond, the capital city of Virginia, is located on the heart of the James River. Our unique corner of the commonwealth offers a special blend of diverse and equitabl Technology, Technical Support, Information Technology, Specialist, Customer Service, Technical Engineer

  • Delivery Specialist

    2 weeks ago


    Richmond, Virginia, United States Clutch Canada Inc. Full time

    **Delivery Specialist** at Clutch Canada Richmond, BC **About Clutch:** At Clutch, we are reinventing the way Canadians buy and own cars. We had enough of traditional dealerships that took advantage of customers and knew that we could build an incredible car-buying experience while leaving a positive impact on the communities we serve. Recently named one of...

  • Security Specialist

    2 weeks ago


    Richmond, Virginia, United States Army National Guard Units Full time

    Summary THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION. This National Guard position is for a Security Specialist (Title 32) (Indefinite), Position Description Number D and is part of the VA JFHQ DET HQ, National Guard.Responsibilities As a Security Specialist (Title 32) (Indefinite), GS , you will perform the below duties: Implements policies...