Technical Account Manager

2 weeks ago

Portland, United States HCLTech Full time

Job Title: IT-OT Technical Account Manager (Utilities and Gas Distribution Domain)


Job Summary:


The IT-OT Technical Account Manager, with an understanding of OT and IT networks, OT & IT security, PLCs, SCADA & HMI systems in the Utilities and Gas Distribution domain, is responsible for overseeing and optimizing the delivery of Information Technology and Operational Technology services in a utility and gas distribution area. This role involves managing a team of professionals (onsite\offshore), good understanding of OT technologies, strong leadership skills, and the ability to drive continuous improvement in service delivery.


Key Responsibilities:


  • and implement IT-OT service strategies aligned with the Utilities and Gas Distribution industry's specific needs.
  • the day-to-day operation of the IT and OT department, ensuring that systems, networks, and infrastructure are running smoothly and efficiently.
  • with other departments to understand their IT needs and requirements and develop solutions to meet those needs.
  • IT projects from inception to completion, including planning, and implementation.
  • the security of company data and information systems through the implementation of robust security measures and protocols.
  • up-to-date with the latest trends and developments in information technology and recommend new technologies and solutions to improve efficiency and effectiveness.
  • a collaborative work environment to optimize Service Delivery.
  • the design, implementation, and maintenance of secure and resilient IT and OT networks.
  • compliance with industry standards and cybersecurity best practices.
  • incident response and recovery plans specific to IT and OT security incidents.
  • knowledge on PLCs and SCADA systems used in utility and gas distribution operations.
  • with engineering teams to ensure efficient control and monitoring of infrastructure.
  • relationships with technology vendors and service providers.
  • with stakeholders, including Operations and Compliance teams, to ensure IT-OT alignment.
  • tools and processes are implemented to monitor the performance and availability of IT-OT services.
  • identify opportunities for service improvements and efficiency enhancements.
  • and mentor a team of IT and OT professionals, ensuring their continuous growth and development.
  • compliance with regulatory requirements specific to the Utilities and Gas Distribution industry.
  • updated on changes in regulations and adapt IT-OT practices accordingly.






Qualifications:


  • degree in information technology, Computer Science, or a related field (or equivalent work experience).
  • in IT-OT service delivery with a strong understanding of OT networks, OT security, PLCs, and SCADA systems in the Utilities and Gas Distribution domain.
  • certifications (e.g., CISSP, CISM, ISA/IEC 62443) are a plus.


Skills and Abilities:


  • leadership and team management skills.
  • problem-solving and decision-making abilities.
  • communication and stakeholder management skills.
  • to work in a dynamic, high-pressure environment.
  • in project management and IT service management frameworks (e.g., ITIL).

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