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Pension Supervisor

2 months ago

Seattle, United States Northwest Administrators, Inc Full time

Do you have a passion for leading a team to perform at their highest level? Are you searching for quality, value-driven work, a supportive team environment, and work-life balance?


Northwest Administrators, Inc. administers pension benefits for multiple pension plans and thousands of participants. We support plan participants transitioning from work to retirement and navigating life changes that affect their pension benefits.


What you'll be doing...

  • Effectively lead a team of 10+ claims processors and support staff
  • Supervise claims processing, manage workflow, and ensure quality
  • Hire, train and provide support materials for new staff
  • Supervise staff and review/improve processes and systems
  • Liaison between teams to ensure accuracy of information and minimize escalations
  • Report on team production and performance metrics
  • Ensure policies and procedures are consistently applied


Location: This position is expected to work on-site in the Seattle office during the initial training period with an option for a hybrid schedule once training is complete.


Who you are...

  • Service Oriented: Helping our clients through important life transitions
  • Leader: Able to optimize staff performance
  • Versatile Problem Solver: Creative problem solving with strong organizational skills
  • Communicator: Excellent interpersonal and communication skills
  • Technically Savvy: Proficient in Microsoft Office suite and can learn new applications quickly
  • Experienced: Minimum of 2 years direct or indirect leadership experience
  • Educated: Bachelor’s degree or equivalent combination of education and experience


Who we are...

Northwest Administrators, Inc. is an industry leader in third-party administration of employee benefits. We administer one of the largest multi-employer pension plans in the country, along with numerous large health and welfare plans. As part of our team, you will benefit from many training and development opportunities and can expect a better-than-market benefits package.


If hired, you can expect...

  • Salary range of $67K - $91K per year (dependent upon experience & qualifications)
  • Excellent Medical, Dental (w/Ortho), Vision, Rx benefits, disability, life insurance
  • Optional benefits: health flex spending & dependent care assistance plans, pet insurance
  • Generous 401(k) plan with employer base contribution and match
  • Paid vacation (10 days), sick leave (10 days) and holidays (10 days)
  • Collaborative team environment


Equal Employment Opportunity

NWA is proud to be an Equal Employment Opportunity employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, physical or mental disability, marital status, amnesty, veteran status, citizenship, family medical history or genetic information or any other characteristic protected by local, state, or federal laws. NWA prohibits any discrimination or harassment based on any of these characteristics.


We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact Human Resources at HR@nwadmin.com to request accommodation.


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