Community Associate

1 month ago

Miami, United States AMPERSAND STUDIOS Full time

Job Description

Ampersand Studios is the next generation of flexible workspace environments, existing to inspire and support creative people. We provide stunningly designed private offices and flexible workspaces, with full in-house Production and Event capabilities. Our overall strategy is focused on developing a hospitality-driven and member-centric workspace designed to House Your Creativity™️.

 

As a growing creative studio dedicated to cultivating emerging creatives, entrepreneurs, and business owners, Ampersand Studios currently operates in Miami and Nashville, and is working towards increasing its footprint and impact in the coming years.

 

As a Community Associate, you will be responsible for Member and guest experiences throughout our space. Each interaction is unique and prioritizes a positive and enjoyable experience in our space.

 

Responsibilities

Front Desk Management

·     Manage the front desk during the building’s operating hours and be an on-site point of contact.

·     Present a professional, welcoming interaction to all Members and guests via phone, in-person, and email.

·     Provide general information regarding office spaces, production, and event capabilities.

·     Learn the names of members and guests to build relationships to facilitate a sense of Community.

·     Answer any questions from members and guests related to the building.

·     Notify members of any food deliveries and couriers.


Building Operations and Management

·      Ensure the smooth daily operations of the front desk and building.

·      Facility Management: Day-to-day operations, manage local vendors and maintenance requests.

·      Member Support: Onboard and assist new Members in a friendly, patient, and professional manner.

·      Input and maintain accurate data across various platforms (I.e. Contact Sheets, Inventory, CRM Systems, etc.)

·      Receive, process, sort, and organize all mail.

·      Keep the mailroom organized and clean.

·      Track, audit, and organize keys collected and distributed.

·      Manage keycard stock and request new inventory as needed.

·      Collect keys and key cards upon move-out.

·      Manage conference room bookings and scheduling.

·      Retrieve, organize, log, and notify Members of their mail and packages.

·      Maintain a neat and orderly front desk, Members areas and mail room.

·      Enforce general Ampersand Studios rules and policies.

·      Perform and assist with other duties as assigned or requested by management.

 

Key Competencies

·      Great organizational, communication, interpersonal, and guest relation skills

·      Strong verbal and written communication skills

·      Self-starter, quick learner and confident

·      Respectful, trustworthy, and accountable

·      Problem solving skills

·      Independent

 

Requirements

·      Hospitality experience is preferred

·      Strong working knowledge of daily operations and practices

·      Ability to respond quickly in dynamic and changing environments

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