Desktop Support Specialist

2 months ago

Seattle, United States RAM Mounts Full time

Founded in 1995, National Products began supplying the world with our industry leading RAM Mounting Systems. Relied on by the world’s most rugged industries, we serve motorcyclists, kayak fishers, delivery drivers, farmers, pilots, extreme sports enthusiasts, and others with mounting solutions for high vibration environments. We manufacture mounts for action cameras, tablets, phones, and other displays across nearly every mobile market. Made right here in Seattle, we are proud to offer a lifetime warranty on most products.


Job Summary


NPI is currently seeking a skilled and dedicated Desktop Support Specialist to join our IT team. The successful candidate will be responsible for providing technical support to end-users, ensuring the smooth operation of desktop and laptop computers, and resolving any technical issues that arise. This role requires excellent problem-solving skills, strong communication abilities, and a customer-service oriented approach.


Responsibilities


  • Technical Support: Provide timely and efficient technical support to end-users for hardware, software, and network-related issues.
  • Troubleshooting: Diagnose and resolve technical issues with desktop and laptop computers, printers, mobile devices, and other peripherals.
  • Collaboration: Work closely with other IT team members and departments to address technical issues and improve overall IT service delivery.
  • Installation and Configuration: Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
  • User Assistance: Assist users with software installation, configuration, and troubleshooting. Provide guidance on software usage and best practices.
  • System Maintenance: Perform routine maintenance on computer systems and networks, including software updates, patches, and backups.
  • Documentation: Maintain accurate records of all support requests, troubleshooting steps, and resolutions in the ticketing system.
  • Asset Management: Keep track of IT assets, including hardware and software inventory, and ensure they are properly managed and maintained.


Technical Skills


  • Proficiency in Windows operating systems.
  • Intermediate proficiency in desktop support operations and troubleshooting.
  • Knowledge of Microsoft Office 365 and other common software applications.
  • Experience with remote desktop tools and helpdesk ticketing systems.
  • Active directory and Group policy knowledge.
  • Experience running network cables, installing wall jacks, and installing switches/routers.
  • Skilled in diagnosing, repairing, upgrading user hardware.
  • CompTIA A+ Certification


Soft Skills


  • Excellent problem-solving and analytical skills.
  • Strong customer service orientation and communication skills.
  • Ability to prioritize tasks and manage time efficiently.
  • Ability to work independently and as part of a team.
  • Strong organizational skills and attention to detail.


Education and Qualifications:


  • High school diploma required
  • Degree from a 2 or 4-year accredited university preferred
  • Ability to lift and move computer equipment as needed
  • May require occasional after-hours or weekend work for maintenance or emergencies
  • Must have valid WA state driver's license with a clean driving record and reliable transportation


Hourly Range: $29.00 - $34.00


Benefits:

  • Employer paid Medical, Dental, Vision, and Life Insurance
  • Two weeks of PTO (up to 3 weeks with tenure) with seven paid holidays
  • 401k with up to 4% employer match
  • Additional paid parental leave beyond state/federal offerings
  • Quarterly catered lunch events for all employees
  • RAM Mounts product discounts


Position Status: Full Time

Position Location: Onsite


A drug screening will also be required (THC or Marijuana not screened during pre-employment test).

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