Assistant General Manager

2 weeks ago


Santa Monica, California, United States Sentral Services Full time
About Sentral Services

Sentral Services is a network of urban residential communities that redefine the way people live, travel, and work. Our mission is to provide a unique living experience that combines convenience, connection, and comfort. We offer designer-furnished and unfurnished apartments with flexible lengths of stay in walkable, vibrant neighborhoods. Our premium amenities include co-working spaces, high-speed Wi-Fi, fitness centers, rooftop pools, and more.

Position Overview and Responsibilities

The Assistant General Manager will be responsible for upholding Sentral's standards of excellence in customer service. This includes assuming the General Manager's duties and authority in their absence, establishing rapport with residents and guests, and responding to their questions and concerns in a timely manner. The successful candidate will also be responsible for resident lease renewal process, retention results, and monitoring online reviews. Additionally, they will ensure compliance with company, local, state, and federal regulations and safety rules.

Key Responsibilities
  • Uphold Sentral's standards, best practices, policies, and procedures
  • Assume General Manager's duties/authority in absence of immediate supervisor
  • Establish rapport with residents and guests
  • Respond to resident and guest questions and concerns
  • Responsible for resident lease renewal process and retention results
  • Monitor and respond to all online reviews
  • Ensure compliance with all company, local, state, and federal regulations and safety rules
Requirements

The ideal candidate will possess a high school diploma or equivalent, with some college preferred. A minimum of one year of experience in a customer service-related industry and one year of apartment leasing experience or a combination of accounting skills/education with customer service experience is preferred. The successful candidate will also demonstrate strong attention to detail, sales ability, and time management skills. They will be computer literate with capability in email, MS Office, and related communication tools.

Benefits

Sentral Services offers a comprehensive benefits package, including healthcare coverage, career development opportunities, paid time off, and a matching 401(k) plan. We foster a flexible work lifestyle and provide ongoing learning and development opportunities to support growth.



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