Inside Sales Support

2 weeks ago

Schertz, United States Boss Products, LLC Full time

Inside Sales Support


Status: Non-Exempt


Date:09/24/2024


Required Training: Usual In House/Expected


Reports To: Inside Sales Training Team


Department: Sales


Pay Range: $18.00 - $28.00/HR


About Us:

Boss Products is committed to helping meet and exceed today’s strict NFPA regulatory guidelines governing the industry. We provide a full range of fire and explosion mitigation solutions including

prevention, isolation, diversion, and venting. Boss Products is the exclusive North American distributor for major worldwide manufacturers, as well as promoting our own Raptor Series brand.


Join Boss Products and Help Transition the World to a Safer Working Environment.


Core Values:

Our core values guide and shape the way we do business. We live our core values every day, and they’ve helped make us who we are today.

• Teamwork

• Trust

• Accountability

• Innovation

• Quality


Our Mission:

We preserve lives and investments with innovative, tailored safety solutions.


Our Vision:

To be recognized as the world-wide leader in combustible dust safety, making technical solutions accessible to clients around the world.


Job Summary:

As the Inside Sales Support, you will be entrusted to support our house corporate accounts and the outside Regional Sales Managers with order management. Your job will be providing the highest level of customer service quality to all our accounts daily. You will be the face of Boss Products, LLC – assuring we are meeting deadlines, communicating in a timely manner, and collaborating with not just our external stakeholders, but our internal departments to meet customer needs. This incredibly rewarding role must be excellent with people at their best and worst while maintaining composure and professionalism.


Major Duties:

• Supporting the outside Regional Managers with all order fulfillments, order management, related projects, and other tasks.

• Provide quality communication and follow up to customers about Orders and Shipments.

• Managing and maintaining company sales accounts within the Company’s Inventory & Accounting system, ensuring the set-up and maintenance is timely and accurate.

• Assisting in handling the input of direct sales order requests and drop shipments.

• Managing and processing all return orders, credit orders for domestic and nondomestic accounts.

• Delivering to customers a world-class customer experience including accurate and consistent communication.

• Assure all necessary communication loops are closed or passed on accordingly in the correct order for follow-up.

• Maintain accurate and up to date records.

• Tracking all customer requests, setting timelines, and holding all internal and external customers accountable for meeting deadlines.

• Ensuring all shipment requirements are completed and communicated to the Warehouse and Logistics Boss Team for order fulfillment within given time constraints.


Skills and Qualifications:

• Excellent verbal and written communication skills

• Ability to anticipate and solve problems

• Strong organizational skills and ability to prioritize in a fast-paced environment

• Customer service driven and enjoys meeting others needs

• Accuracy and data entry

• Self-starter and can effectively manage time with little to no supervision

• Ability to build strong internal and external relationships

• Reliable transportation

• Ability to maintain composure under stress


Education and Experience:

• Associate Degree in Business or similar discipline; Preferred

• Experience in distribution or manufacturing; Preferred

• One (1) year experience in inside sales or customer service field; required

• High School Diploma; Required


Preferred Software Knowledge:

• Inventory Management System(s) – Fishbowl, Oracle

• Microsoft Office – Outlook, Excel, Word, Teams, OneDrive

• QuickBooks Desktop (or similar)

• Knowledgeable regarding VOIP phone operating systems

• CRM – Salesforce, NetSuite, Etc.…


Compensation:

• Competitive Pay

• Employer Paid Health, Dental & Vision Insurance

• 401(k) & 401(k) Matching Program

• Employer Paid Life & AD&D

• Paid Vacation, Sick & Holiday Time

• HSA/FSA & Other Pre-Tax Enrollment Options

• Discounts Via MarketPlace (PerksAtWork)


Boss Products LLC is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state, or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

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