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Front Desk Lead

4 months ago

Silver Spring, United States Jubilee Cosmetic Surgery Full time
Front Desk Lead - Medical Office

Company: Jubilee Cosmetic Surgery 

About Us:

Jubilee Cosmetic Surgery is a dedicated medical practice specializing in cosmetic surgical procedures. We are committed to providing our patients with exceptional care and a positive experience throughout their surgical journey.


Job Summary:

We are seeking a highly organized and detail-oriented Front Desk Lead to join our team. You will be the first point of contact for our patients, ensuring a smooth and welcoming experience from the moment they inquire about surgery to their post-operative care. This role requires excellent communication and interpersonal skills, with a focus on patient education, scheduling, and calming anxieties.


Responsibilities:

  • Patient Communication:
  • Answer phones and greet patients in a friendly and professional manner.
  • Schedule appointments, confirm details, and provide pre-surgical instructions.
  • Address patient concerns and answer questions related to procedures and post-surgical care.
  • Facilitate clear communication between patients and healthcare providers.


  • Patient Education:
  • Educate patients about their surgical journey, including pre-operative preparation, recovery expectations, and potential risks/benefits.
  • Ensure patients understand all necessary paperwork and obtain informed consent for procedures.


  • Sales & Customer Service:
  • Utilize strong communication and interpersonal skills to build rapport with patients.
  • Leverage your sales experience (luxury goods preferred) to present surgical procedures in a professional and confident manner, highlighting benefits and value.
  • Ensure a positive and welcoming environment for patients throughout their interactions with the office.
  • Administrative Tasks:
  • Manage patient records and files both electronic and hardcopy.
  • Process insurance information, billing inquiries.
  • Maintain a clean and organized front desk area.
  • Perform other administrative duties as assigned.

Qualifications:

  • Associate's degree required Bachelor’s preferred.
  • Minimum 2 years of experience in a fast-paced customer service environment.
  • Experience in a luxury sales environment is a plus.
  • Strong communication, interpersonal, and organizational skills.
  • Detail-oriented with a proven ability to multitask and prioritize tasks.
  • Proficient in Microsoft Office Suite and medical practice software (a plus).
  • Ability to remain calm and professional under pressure.
  • Excellent time management skills with the ability to meet deadlines.
  • Passion for patient care and a commitment to providing exceptional service.

Benefits:

  • Competitive salary and benefits package (health insurance, paid training opportunities,  paid time off, etc.)
  • Opportunity to work in a fast-paced and rewarding field.
  • Be part of a team dedicated to providing exceptional patient care.

To Apply:

Please submit your resume and cover letter to ytecle@jubileesurgery.com. 

Note:

  • We are seeking a candidate who thrives in a busy environment and enjoys exceeding patient expectations.
  • Experience in the medical field is a plus but not required.
  • We look forward to hearing from you