Product Support Engineer
2 weeks ago
- Serves as an eCommerce workstream Product expert / Subject Matter Expert. Stays current with all digital products and applications associated with their respective workstream
- Manages cases to provide an appreciated, secure and effortless experience with customers, dealers, and internal Client for every interaction.
- Triage / Troubleshooting – also support to Tier 1 Supplier agents
- Tactical – Timely resolution and follow-up with customer & dealers
- Issue identification – reports in all forms from customers, dealers, industry reps and subsidiaries.
- Issue investigation – basic triage, statistical analyses, basic testing and analysis of application failures, etc.
- Resolution of commitments – formally document issues and provide follow-up on the resolution process with dealers, customers and appropriate internal teams.
- Manages hand-ups/escalation paths in support of daily operations.
- Manages requests to the urgency defined by our service level agreements.
- Serves as the primary point of contact for Tier 1 for the lines of business the Digital /Prod Service Engineering supports.
- Supports continuous improvement efforts.
- Creates and updates self service and Tier 1 support knowledge articles for digital products and applications.
- Analyze and develop new customer service rep training or customer self-service opportunities, based on improving customer experience, preventing lost sales, churn, and solving customer issues.
- Support Digital Product training for CSRs
- Supports the development and maintenance of Business Rules
- Validate and create process maps
- Provides input to digital product and application support teams.
- Conducts occasional dealer and customer visits to personally provide expert technical assistance on urgent field issues for digital products and applications.
- Employee is also responsible for performing other job duties as assigned by Client management from
- time to time.
-
Product Support Engineer
2 weeks ago
Peoria, United States Net2Source Inc. Full timeProduct Support EngineerOnly 1 day onsite at Peoria, IL12+ Months of contract with possibility of extension or convert into full-termTop Skills:Product SupportWorking with Tier 1 Support StaffTriage / TroubleshootingRole:Serves as an eCommerce workstream Product expert / Subject Matter Expert. Stays current with all digital products and applications...
-
Product Support Engineer 2
2 weeks ago
Peoria, United States Cullerton Group Full timeCullerton Group has a new opportunity for a Product Support Engineer 2 in Peoria, IL. The work will be done 1 day onsite and the rest will be work-from-home. This is a long term contract. It can lead to permanent employment with our customer. Compensation is $87,000/yr + OT including benefits, vision, dental, health insurance, 401K and holiday pay. Cullerton...
-
Product Support Engineer
2 weeks ago
Peoria, United States Rose International Full timeEducation & Experience Required: - Preferred college or university degree, technical certification and/or equivalent experience.-At least 2 years of experience in product service support, application support, or equivalent support work.Technical Skills (Required)-Interpersonal skills to deal with sensitive, emotional or potentially...
-
Product Support Engineer
1 week ago
Peoria, United States Vectorsoft Full time- Serves as an eCommerce workstream Product expert / Subject Matter Expert. Stays current with all digital products and applications associated with their respective workstream- Manages cases to provide an appreciated, secure and effortless experience with customers, dealers, and internal Client for every interaction.- Triage / Troubleshooting – also...
-
Product Support Specialist
1 week ago
Peoria, Illinois, United States Vectorsoft Full timeJob Title: Product Support EngineerJob Summary:We are seeking a highly skilled Product Support Engineer to join our team at Vectorsoft. As a Product Support Engineer, you will be responsible for providing expert technical assistance to customers, dealers, and internal teams.Key Responsibilities:Manage cases to provide a secure and effortless experience for...
-
Product Support Specialist
1 week ago
Peoria, Illinois, United States Rose International Full timeJob Title: Product Support EngineerJob Summary:We are seeking a highly skilled Product Support Engineer to join our team at Rose International. As a Product Support Engineer, you will be responsible for providing exceptional customer support and technical expertise to our clients.Key Responsibilities:Monitor and resolve customer issues related to digital...
-
Product Support Specialist
1 week ago
Peoria, Illinois, United States Shiro Technologies Full timeJob SummaryWe are seeking a highly skilled Product Support Engineer to join our team at Shiro Technologies. As a key member of our digital product support team, you will be responsible for providing exceptional customer support and technical expertise to our customers and partners.Key ResponsibilitiesServe as a subject matter expert for our digital products...
-
Product Support Analyst
2 weeks ago
Peoria, United States DevApps IT Full timeRole: Product Support AnalystLocation : Peoria, ILrate : $ 25-30/hrRequired Skills - university degree/ technical certification; product service support; application supportJob Duties - Responsibilities of the incumbents are to provide worldwide support for the digital products and applications associated to the corresponding workstream Serves as an...
-
Product Support Specialist
1 week ago
Peoria, Illinois, United States Efficus, Inc. Full timeProduct Support AnalystEfficus, Inc. is seeking a highly skilled Product Support Analyst to join our team. As a pivotal player in enhancing customer experience, you will be responsible for monitoring, troubleshooting, and resolving customer issues related to our innovative digital products.Key Responsibilities: Serve as an eCommerce workstream Product expert...
-
Product Support Analyst
2 weeks ago
Peoria, United States Efficus, Inc. Full timeOpening / Selling Statement - Join our team as a Product Support Analyst and become a pivotal player in enhancing customer experience for our customer's innovative digital products. In this role, you'll leverage your expertise to monitor, troubleshoot, and resolve customer issues while serving as the subject matter expert for a eCommerce workstream. Top...
-
Product Support Specialist
2 days ago
Peoria, Arizona, United States Randstad Full timeJob Summary:As a Product Support Analyst, you will play a pivotal role in enhancing customer experience for our innovative digital products. You will leverage your expertise to monitor, troubleshoot, and resolve customer issues while serving as the subject matter expert for an eCommerce workstream.This role requires a strong passion for providing exceptional...
-
Product Support Analyst
2 weeks ago
Peoria, United States Randstad Digital Full timejob summary:Join our team as a Product Support Analyst and become a pivotal player in enhancing customer experience for our customer's innovative digital products. In this role, you'll leverage your expertise to monitor, troubleshoot, and resolve customer issues while serving as the subject matter expert for a eCommerce workstream. Top candidates will be...
-
Testing And Engineering Support Manager
4 weeks ago
Peoria, United States VirtuSense Full timePosition Overview: We are seeking a highly skilled and experienced Testing and Engineering Support Manager to lead our testing and support teams. In this role, you will oversee the quality assurance processes for our AI-driven fall prevention systems, ensuring that our products meet the highest standards of reliability, performance, and safety. You will also...
-
Testing And Engineering Support Manager
4 weeks ago
Peoria, United States VirtuSense Full timePosition Overview:We are seeking a highly skilled and experienced Testing and Engineering Support Manager to lead our testing and support teams. In this role, you will oversee the quality assurance processes for our AI-driven fall prevention systems, ensuring that our products meet the highest standards of reliability, performance, and safety. You will also...
-
Testing And Engineering Support Manager
2 months ago
Peoria, United States VirtuSense Full timePosition Overview:We are seeking a highly skilled and experienced Testing and Engineering Support Manager to lead our testing and support teams. In this role, you will oversee the quality assurance processes for our AI-driven fall prevention systems, ensuring that our products meet the highest standards of reliability, performance, and safety. You will also...
-
Testing And Engineering Support Manager
2 months ago
Peoria, United States VirtuSense Full timePosition Overview:We are seeking a highly skilled and experienced Testing and Engineering Support Manager to lead our testing and support teams. In this role, you will oversee the quality assurance processes for our AI-driven fall prevention systems, ensuring that our products meet the highest standards of reliability, performance, and safety. You will also...
-
Product Support Engineer
2 weeks ago
Peoria, United States Shiro Technologies Full timeKey Skills:Program Management, eCommerce, Product expert, SME, Case management, Triage, Troubleshooting, Tactical resolution, Issue identification, Issue investigation, Resolution follow-up, Escalation management, SLAs, Continuous improvement, Knowledge articles, Customer service, Self-service opportunities, Digital product training, Business rules, Process...
-
Senior Technical Support Engineer
5 days ago
Peoria, Illinois, United States Komatsu Full timeJob OverviewKomatsu is seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing advanced technical support and expertise to customers in the North American market. You will work closely with regional service teams, distributors, and customers to resolve technical issues and...
-
Senior Technical Support Engineer
1 week ago
Peoria, Illinois, United States Komatsu Full timeJob OverviewKomatsu is a leading provider of innovative solutions for the construction, mining, forestry, forklift, and industrial machinery markets. As a Technical Support Engineer, you will play a critical role in ensuring the performance and availability of our mining truck products globally and hydraulic shovels in North America.You will work closely...
-
Senior Automation Testing and Support Engineer
2 months ago
Peoria, United States VirtuSense Full timePosition Overview: We are looking for an experienced and detail-oriented Senior Testing and Support Engineer to lead the testing and support efforts for our AI-driven fall prevention systems. In this role, you will be responsible for designing and executing comprehensive test plans, identifying and resolving technical issues, and providing leadership within...