Customer Success Manager

3 weeks ago

Jacksonville, United States Bill360 Full time

Join Bill360 Inc. as a Full-Time Customer Success Manager in Jacksonville, FL, where your impact will resonate across our innovative SAAS landscape. This onsite role offers a dynamic opportunity to engage directly with customers, ensuring their success and satisfaction with our cutting-edge solutions. You'll be part of a high-energy team that thrives on solving problems, championing customer-centricity, and driving innovation.

Experience our fun and forward-thinking culture while working closely with a passionate team dedicated to exceeding customer expectations. Take the next step in your career by becoming a key player in Bill360's mission to empower clients and elevate their experiences. Your journey starts here


Bill360 Inc: What drives us

Bill360, Inc. is a fast-growing financial technology company, developing cloud-native software that automates critical financial processes. At Bill360, you'll be working in a collaborative environment alongside fintech experts who are passionate and innovative. We embrace challenge and foster creativity within a culture that helps you develop as a person and a professional. Our leadership team believes in an open-door policy and full transparency, hosting monthly town hall meetings. Bill360 doesn't just offer you a job, we offer you a chance to learn, grow, and create a career you can be proud of.


What does a Customer Success Manager (CSM) do?

As a Full-Time Customer Success Manager at Bill360 Inc., your daily focus will be on curating an exceptional customer experience that fosters advocacy and satisfaction. You will coordinate seamless onboarding, activation, and training processes while providing proactive support to maximize customer engagement. By introducing available resources and gathering essential feedback, you will play a pivotal role in enhancing the customer journey and reducing their time to value.

Your expertise will shine as you conduct periodic reviews aimed at uncovering cross-sell and upsell opportunities, all while serving as a liaison between support services and sales. You'll maintain open lines of communication with both customers and internal teams, addressing pain points and driving retention strategies. Additionally, you'll monitor customer health metrics, implement success plans, and collaborate with marketing for impactful testimonials.

Your commitment to representing Bill360 with honesty and integrity will be crucial in achieving our goals and maintaining lasting customer relationships.


Does this sound like you?

To excel as a Full-Time Customer Success Manager at Bill360 Inc., you must possess a blend of technical acumen and interpersonal skills. A customer-obsessed mindset is essential, along with a solid understanding of technology and basic business operations. You will thrive in an outcome-based environment, demonstrating accountability, reliability, and trustworthiness while maintaining a detail-oriented approach. A passion for SaaS technology and a drive for growth will set you apart, enabling you to proactively engage with customers, solve challenges, and contribute meaningfully to their success. Your ability to work independently while collaborating effectively with your team will be key to achieving our collective goals.

Knowledge and skills required for the position:

  • Have 3+ years of relevant recent CSM or Support experience (Software experience preferred).
  • Be a self-motivated, proactive team player who display a strong work ethic, enthusiastic personality and excellent verbal and written communication skills
  • Demonstrate a customer obsessed and highly professional attitude
  • Possess a solid (and current) understanding of technology and a basic understanding of business operations
  • Thrive in an outcome-based environment
  • Detail oriented and passionate self-starter who can work independently or as part of a team.
  • Demonstrate they are accountable, reliable, trustworthy, and motivated.
  • 3 + years of customer success or support experience preferred
  • Understanding of modern SaaS technology
  • SaaS Experience and a desire to drive growth
  • Other tasks as management may delegate


Our team needs you

If you think this job is a fit for what you are looking for, great We're excited to meet you

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