Office Manager

2 days ago

Houston, United States Workforce Solutions Full time

Salary: $68,000


Job Description


Office Manager - Willowbrook


Mon - Fri - 40 hours week - Exempt Position

Shift 5 Days


Duties:

The Manager provides the strategic leadership necessary to drive successful business operations.

Under direction of senior management, with latitude for initiative and judgment, performs administrative work encompassing a multitude of assignments having critical impact on the direction and operations of the career office.


Management Responsibilities -

Clearly communicates expectations and priorities to office staff.

Delegates and reviews status of on-going work to assure expectations are being met.


Communicates throughout every level of Workforce Solutions system -

Resident Service Division and Employment Services Division office staff, administrative staff, Board staff, and other managers.

Directly supervises and evaluates the performance of office staff.

Ensure daily activities and tasks are aligned with the annual and long-term goals of Workforce Solutions System and assists in setting short-term goals and objectives.


Understands and implements the franchise requirements -

Mission, Core values, Standards and Guidelines.

Is creative and flexible in the use of resources to meet the needs of all Workforce Solutions customers.

Serves on work groups and manages special projects and assignments when required.

Ensures that company and contract policies and procedures are followed.

Is responsible for meeting contract performance objectives.

Maintains professional technical knowledge by attending education workshops, training courses, and establishing personal and professional networks.

Attend meetings with the members of management to discuss the status of current and future initiatives, ongoing activities and progress as they relate to Workforce Solutions.

Manages office budget and assures Workforce Solutions facility is safe and that all systems work, and ensures that staff attend appropriate safety training.

Arranges for needed repairs.

Coordinates work activities with other offices to improve services to customers.


Human Resource Responsibilities -

Maintains compliance with internal Human Resources policies and procedures, equal opportunity, and non-discrimination provisions.

Identifies internal staffing needs and conducts interviews, makes hiring and termination recommendations.

Evaluates and recommends personnel actions.

Provides effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of human resources, when necessary.

Documents coaching and on-the-job training of new employees or arranges for training of personnel.


With Resident Customers -

Ensure staff accurately determines eligibility for and awards Workforce Solutions financial aid equitably and according to priority guidelines.

Staffs the office to make sure customers receive service timely and adequate staff is available.

Is creative and flexible in the use of resources to meet the needs of all Workforce Solutions customers.

Uses good judgment in resolving customer complaints and monitors satisfaction.


With Employment Services Division -

Answers questions from Employer Services staff, supervisors and managers.

Communicates with Employer Services management and staff to coordinate a response to employers' workforce needs. Fosters a productive working relationship with management through flexibility, adaptability, and congeniality to find solutions for employers.

Represents The Workforce Solutions in the community at meetings, conferences, and seminars or on boards, panels and committees.

Works cooperatively with all parts and divisions of Workforce Solutions.


Data and Monetary Responsibilities and Safekeeping -

Ensures offices are clean, presentable, and conducive to a professional environment.

Ensures timely and accurate data entry.

Maintains and assures confidentiality of all customer files and Personal Identifiable Information.

Ensures cash substitutes are safeguarded and equipment is secure.


Requirements:

- Bachelor's degree and a minimum of 2 yrs exp in the work place

OR substitute 2 yrs of management exp for each year of college

OR five years of experience at the Workforce Solutions - at least some of that in a supervisory role.

- Knowledge of labor market, ability to identify and solve problems and analyze reports.

- Proficient in Microsoft Office.

- Ability to communicate orally and in writing at a professional level.

- Public speaking experience.

- Able to effectively present information to the public. Flexible & creative in the use of resources to meet changing customer demands.

- Self-motivated, self-directed and results oriented


Must pass Drug screen and Background Check. Due to the nature of employer business, company policy requires that candidates having criminal background or convictions will not be considered for employment.

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