Business Analysis Senior Specialist

4 hours ago

Lower Merion, United States Technogen, Inc. Full time

I am Arief from Technogen Inc, looking for Business Analysis Senior Specialist for one of our clients.


About the Role - Responsible for business analysis, troubleshooting and resolution of requests and incidents while adhering to departmental procedures.

Location: Bala Cywydd, PA

Hybrid-Twice a week onsite


Responsibilities

  • Responsible for data analysis and provide insights on the data to the customers.
  • Communicate directly with customers, provide needed information and details on the assigned tasks.
  • Use issue and request management application to record, track progress and milestones.
  • Collaborate with the various teams (i.e., business, development, and QA) to ensure that tasks are handled and brought to closure in an efficient and timely manner.
  • Gains an in-depth understanding of application functionality and the business processes supported by these applications.
  • Understand and meet the customer and senior management expectation on the delivery of the assigned tasks and keep them updated.
  • Provides knowledge transition and training on supported applications to other team members when needed.

Qualifications - Need candidate with strong SQL query experience. Property & casualty insurance companies working experience. Must have worked on policy administration. Strong communication skills.


Required Skills

  • 7-8 years’ experience in business analysis, application support, system analysis with an understanding of software development lifecycle.
  • Ability to exercise judgment using procedures and practices to determine the appropriate course of action and possess creative problem-solving skills.
  • Successful candidate must have high level of interpersonal skills to communicate effectively with customers and internal IT team members.
  • Clear and concise documentation skills.
  • Excellent organizational, communication, comprehension, follow through, and documentation skills are required.
  • Willingness to learn and adapt to new skills/technology.
  • Assume initiative and ownership of tasks assigned.
  • Focus on providing exceptional customer service.
  • Successful candidate must work well in a group, as well as alone and unsupervised.
  • Good time management skills are required to keep up with tasks and requests from customers.
  • Strong SQL querying/scripting a plus.

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