Technology Solutions Specialist

5 days ago

Newton Lower Falls, United States Northland Full time
Job Title: Technology Solutions Specialist

Job Summary:

The Technology Solutions Specialist will be responsible for the performance and availability of technology systems and services inside our multifamily communities. This includes smart home technologies, managed wireless, access control, security cameras, package systems, digital signage, and common area music. The ideal candidate will work with communities to coordinate and oversee all technical needs during site moves and renovations.

Key Responsibilities:

  • Coordinate installations, upgrades, and support of technology systems and services inside our multifamily communities.
  • Monitor technology systems and services, work with vendors to repair or adjust systems to show measurable improvement in performance and uptime.
  • Maintain inventory information, including warranty status and key points of contact for support purposes.
  • Collaborate with team members daily to provide technical guidance and expertise, as well as broaden existing IT knowledge and skills.
  • Develop, implement, and maintain standards and procedures for design and configurations of technology systems and services inside our multifamily communities.
  • Create and maintain documentation, such as SOPs, maintenance plans, network diagrams, platform, and configuration standards.
  • Conduct and/or oversee scheduled work for system upgrades, updates, and general maintenance that cannot be performed during the normal business day.
  • Analyze the current environment and research technology to recommend future implementations that align with the goals of the business.
  • Assume ownership of tickets, working to resolve issues efficiently and provide repeatable steps to avoid future problems.
  • Work independently to identify issues in support processes and present resolutions while adhering to change control procedures.
  • Travel to various site locations as required.

Requirements:

  • Associate degree in Computer Science, Information Systems, Information Technology, or related fields required, or equivalent work experience.
  • At least three years of experience in an IT environment or education equivalency.
  • Strong working knowledge of technology systems and services found inside multifamily communities, including security cameras, audio video systems, and access control systems.
  • Working knowledge of switches, routers, firewalls, LAN & WAN technologies, network diagnostics, and monitoring techniques.
  • Working knowledge of telecom systems, including support, design, and deployment.
  • Working knowledge of wireless deployment, including centralized and stand-alone designs, authentication technologies, and authorization mechanisms.
  • Experience with system, network, and performance management tools for event and fault isolation as well as resource optimization.
  • Demonstrate good communication and decision-making skills while effectively prioritizing and managing time spent on work activities.
  • Highly motivated team player with a positive demeanor who can learn quickly and shows excellent problem-solving and analytical skills.
  • Ability to effectively troubleshoot various issues over the phone in a fast-paced, rapidly developing, ever-changing Information Technology environment.
  • Must have good organizational skills, be detail-oriented, and be able to maintain complete and accurate records of all changes.

Benefits:

  • Competitive Bonus Structure
  • 401(k) + Company Match
  • Medical, Dental, & Vision Insurance
  • Generous PTO (including well-being time)
  • Employee Apartment Discounts
  • Employee Assistance Program
  • Educational & Vocational Assistance

Northland is a proud Equal Opportunity Employer and a Drug-Free Workplace.

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