Pro Video Audio Equipment Technical Support Specialist
4 weeks ago
Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.
Responsibilities
As part of our Technical Support Team, your responsibilities will include:
- White glove, first class customer support
- On site customer support, as needed
- Managing and organizing all open and past service tickets
- Timely resolution of customer issues.
- Building ongoing solution database
- Evaluating, troubleshooting, and servicing product
- Maintaining product inventory, including assuring all products have current firmware, and are complete with accessories and packaging
- Performing Quality Assurance testing of outgoing orders
- Providing pre-sales engineering support for internal and external clients
Qualifications:
Candidates must have the following experience:
Minimum 2 Years of work experience specifically in the Pro Video field, working with video transport, sources, displays.
Minimum 2 Years of work experience in customer support.
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