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Program Portfolio Manager

2 months ago

Chicago, United States SPECTRAFORCE Full time

Role: Program/portfolio Manager

Location: Chicago, IL (Hybrid – 2-3 days/week)

Duration:7+ Months


Job Summary:

This role will be centered around serving as the Overall Program Manager for a major initiative to roll out enhancements across our customer-facing digital channels, contact centers tools/technology, and the various tools/technology used by our airport operations teams. This person will be responsible for aligning and informing the business stakeholders, partnering on training and change management efforts, and ensuring that all deliverables, milestones, and benefits are achieved across the full program.

Responsible for management/execution of projects, programs, portfolio management

Manage scope, issues, risks, and critical path activities through partnership with technology/ business teams, and/or vendors

Establish governance, and actively engage stakeholders

Create and manage integrated schedule, budget, constraints, risks, and dependencies

Proactively manage key project activities, resource requirements, and interdependencies

Work with stakeholders across functional areas to develop and support POC/soft launches

Conduct system mapping, perform analysis, and enhance processes as needed

Drive planning in communication and change management (training planning, processes/procedures)

Report out performance of projects/programs in a portfolio to the project team, stakeholders, and leadership

Ensure chosen projects/programs in portfolio are aligned to business priorities, goals and expected ROI

Perform other tasks as assigned


Qualifications:

8+ years of experience in management of programs and portfolio management and some technology experience

Led cross functional projects/programs/portfolio $2M+

Strong conflict resolution skills

Excellent active listening skills and self-awareness

Highly organized (attention to details)

Strong management skills and ability to multi-task competing priorities

Strong verbal and written communication skills

Flexible and adaptable, able to work in ambiguous situations

Ability to conform to shifting demands and timelines through analytical and problem-solving capabilities

Strong knowledge of Microsoft Excel, Outlook, PowerPoint, Project, and Word


Preferred:

Aviation industry experience

Process/Improvement, and organizational change management experience

PMP

Green Belt / LSS

Exposure to Agile, MS Teams, and Visio

Bachelor's degree