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Customer Success Specialist

1 month ago

Richmond, United States The Candidate Source Full time

Join the Candidate Source Team as a Customer Success Specialist


At Candidate Source, we believe in building connections that lead to success. Based in Richmond, VA, our staffing and recruiting agency specializes in matching great talent with the right opportunities. We’re looking for a motivated Customer Success Specialist to join our team and support both our contract employees and business clients in achieving their goals.


What You'll Do:

As a Customer Success Specialist, you will be a key player in ensuring smooth communication and operations between our internal teams, employees, and clients. Your daily responsibilities will include:


  • Employee Support: Regularly check in with contract employees to provide support, answer questions, and address concerns.
  • Client Coordination: Partner with our account managers to ensure clients are updated on employee performance, attendance, and conversion details.
  • Onboarding Assistance: Help onboard new employees and clients, ensuring all paperwork and documentation are completed accurately and efficiently.
  • Team Collaboration: Work closely with our recruiting team to support phone screenings, schedule interviews, and assist in day-to-day tasks.
  • Administrative Support: Assist the HR Manager with payroll tasks, new hire reporting, and answer phones across our various office locations.


What We're Looking For:

  • Strong Communication Skills: You must be comfortable talking on the phone, making calls, and handling both written and verbal communication with ease.
  • Problem Solver: You're adept at identifying issues and finding solutions quickly.
  • Team Player: You thrive in a collaborative environment and are willing to pitch in wherever needed.
  • Attention to Detail: Accuracy matters You have a keen eye for detail and take pride in getting things right the first time.
  • Tech Savvy: You're proficient in Microsoft Office (Word, Excel, Outlook) and comfortable learning new systems.


This is an entry-level position with incredible growth potential for someone who’s excited to be part of the recruiting business and passionate about helping others succeed in their career journey.