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Accessibility Designer
1 month ago
Title: Digital Accessibility Expert/ Web Content Designer - Level 4
Duration: 6 Months Contract with an extension
Location: Fully Remote
About the Role
Digital Accessibility Expert who has strong experience in assessing, strategizing, and implementing a11y and usability improvements for digital products and services. You will help identify issues, assess solutions, and provide remediation needs across service verticals that include health, business, education, transportation, employment, IT, and Customer Service. You will also help test digital assets for a11y compliance, including websites, mobile apps, online documents, applications, and digital forms.
This role will require a deep familiarity with the requirements and processes for complying with current and future accessibility guidelines as documented in WCAG, ADA, and Section 508 standards. This role will also help support a holistic approach to accessibility improvements to foster a stronger culture of human-centered and user-first design. You will audit internal systems, platforms, and processes for legacy issues. You will also support cross-functional teams in applying modern a11y improvements to products and services, including Content, UX, Design, and Product teams. You will assist in training teams to conform to WCAG 2.2 standards for digital assets and information. And you will engage stakeholders to help drive implementation and advocacy for a11y best practices.
Main Responsibilities
NOTE: This is a testing-heavy role. Auditing and testing of digital assets are a core requirement of this position.
·Conduct testing and implement improvements to digital products, services, and processes to ensure the State is meeting the highest standards of accessibility compliance
·Be a bridge between a11y leadership and state teams, helping to integrate a practice of inclusionary methodologies and enterprise standards
·Assist with code review and remediation, helping developers and engineers quickly apply best practice solutions for critical usability issues
Assessment
• Audit current systems, internal processes, and customer-facing assets to find accessibility issues, and create prioritization models and project plans for addressing
• Clearly summarize accessibility findings and provide recommendations for remediation, including code-level recommendations and solutions
• Evaluate new vendor products for compliance with accessibility standards, and help improve the State procurement process for technology and digital services
• Utilize and interpret multiple sources of research data to make credible recommendations for accessibility improvements
Documentation
• Document current levels of State compliance, rank the compliance level against standardized benchmarks, and create reports that identify State gaps and violations by platform, service, process, asset type, and customer journey touchpoints
• Align with State Accessibility leadership to help support the roadmap, vision, and strategy for enterprise digital accessibility
Strategy & Development
• Support accessibility initiatives that foster environments where everyone can thrive, including employees, along the full range of neurodiversity
• Collaborate with internal and external partners to identify needs and incorporate best practice policies for accessibility
• Work with Legal and Legislative teams to align accessibility guidance with State regulatory policies
• Assist Accessibility and project teams with management activities related to accessibility requirements (i.e, tracking deliverables and tasks, documentation, asset/artifact management, etc.)
• Provide compliance guidance for the creation of visual media assets, and assist in the creation of these assets as assigned
Test/QA
• Conduct and execute routine usability and accessibility checks for state websites and online assets
• Integrate testing policies for meeting State accessibility standards on all product and service development, including development from external vendors
Communication
• Support internal and external-facing engagements to help advocate for digital accessibility
• Work with State Accessibility leadership to broadly champion digital accessibility
• Conduct regular outreach as well as ad-hoc communications support for state teams around accessibility practices
• Provide success metrics and KPI reporting to stakeholders and identify areas of improvement and challenges from optimization efforts
• Keep Accessibility leadership apprised of progress, challenges, and outcomes related to the efforts of State a11y initiatives
• Establish and maintain effective relationships across IT teams, business teams, legal teams, legislators, and vendors
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