Ticketing Specialist

2 weeks ago

Philadelphia, United States 100x Hospitality Full time

Ticketing Specialist

Philadelphia, PA


Overview

100x is a global experiential events and hospitality group driven by a shared desire to develop once-in-a-lifetime experiences and lifelong memories for our guests. We exist to connect people to the music that they love and each other, and we do this through Enhanced Experiences surrounding live music events. We specialize in Artist Curated Events, Destination Events, VIP Ticketing and Travel Packages.


Job Summary

The Ticketing Specialist is an exciting opportunity to join 100x’s quickly growing team. We are seeking an experienced Ticketing Specialist who is passionate and intrigued about the entertainment, hospitality and travel industries. This role will be responsible for managing ticketing builds, assisting in ticket distribution and inventory control, and overseeing some financial settlement processes. The ideal candidate should possess excellent organizational skills, strong problem-solving and communication skills, comprehensive knowledge of Excel / Google Sheets, and the ability to work efficiently both independently and collaboratively across the organization.


Key Responsibilities

  • Support or independently manage event ticketing builds by gathering, organizing, and submitting ticketing-related details in an organized format
  • Confirm inventory, pricing, holds, and ticketing links with every box office or ticketing outlet, ensuring a seamless ticketing experience for our guests and partners
  • Conduct weekly reviews of ticket counts, flagging necessary adjustments to the Ticketing Manager
  • Ensure seamless ticket distribution as needed, collaborating with ticketing partners to optimize setup and address any discrepancies
  • Support the execution of inventory adjustments and communicate updates to internal teams
  • Manage and update guest communications data, ensuring check-in lists and other relevant documents are precise and up to date
  • Liaise with the Guest Services team to provide solutions for any ticketing-related guest inquiries
  • Assist with the settlement process of ticketing operations with box offices, confirming any onsite expenses with the touring department and ensuring all data aligns with financial forecasts
  • Serve as the point of contact for ticketing partners, venues, and internal teams, ensuring that all aspects of ticketing meet guest and event needs
  • Work closely with the Ticketing Manager to ensure all ticketing processes align with broader company goals and timelines


Qualifications

  • Previous experience of ticketing or box office operations with a strong understanding of event ticketing systems is preferred but not required
  • Excellent verbal and written communication skills with the ability to effectively communicate and build relationships with vendors and colleagues
  • Strong organizational and time management skills with the ability to manage multiple tasks and projects at the same time
  • Flexibility to adapt to changing priorities and work in a fast-paced environment
  • Proactive and resourceful attitude with a willingness to take on new challenges and responsibilities
  • Enthusiasm for the live event, entertainment, and travel industries
  • Proficiency in Google Workspace and Microsoft Office Suite especially Google Sheets / Excel
  • Willingness to travel and be onsite for several events throughout the year
  • Candidates residing in the Philadelphia area and available to work from the office up to three days per week is required


Salary & Benefits

100x offers competitive salaries and a comprehensive benefits package to eligible employees. Salary for this position will be proportionate with experience and qualifications.


Benefits include:


  • Health, dental and vision insurance
  • Paid time off and holidays
  • Flexible work hours
  • Professional development opportunities


Equal Employment Opportunity

100x LLC is an equal opportunity employer and is committed to providing a work environment that is free from discrimination and harassment. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. 100x LLC complies with all applicable federal, state, and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. If you require any accommodation to participate in the job application process, please contact us to discuss your needs.


Hiring Practices

The preceding job description is not intended to be all-inclusive, but rather a representation of typical elements and criteria necessary to successfully perform the job. 100x LLC recruitment policies are designed to place the most highly qualified individual available in a timely and efficient manner.

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