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Information Technology Support Engineer
3 months ago
Job Description: IT Support Technician
Location: Walnut Creek, CA
Hours: 8:00 AM - 5:00 PM, with a flexible schedule primarily on-site (Tue/Wed/Thu set schedule, flexibility required for new hires and technical issues)
Overview: The IT Support Technician will provide both hands-on and remote technical support for end-user desktop devices to all employees. This role involves addressing a variety of technical issues, including hardware, software, applications, and tools support. Responsibilities include break/fix support for hardware, laptops, tablets, printers, scanners, copiers, plotters, network connectivity, Active Directory, LAN/WAN, TCP/IP, wireless and remote access VPN, and MS Office Suite support.
Key Responsibilities:
- Address and resolve issues related to Outlook, Teams, Office 365 environment, Windows 10 and 11.
- Perform diagnostics and corrective actions for hardware, software, and peripheral equipment.
- Offer deskside and phone support to end-users.
- Identify and resolve network issues/errors or escalate as appropriate.
- Maintain professional relationships with team members and management.
- Create and maintain documentation to support and enforce standards, policies, and processes.
- Provide extensive technical support, ideally with experience in an engineering firm familiar with CAD, MicroStation, Bentley, 3D engineering modeling, and SolidWorks.
Skills and Qualifications:
- Excellent end-user (customer) support and service skills with a commitment to follow-through and resolution.
- Ability to maintain a professional, healthy relationship with all team members and management.
- Awareness of support issues and needs on a company-wide and business basis.
- Skilled in creating and maintaining documentation to support, enforce standards, policies, and processes.
Additional Information:
- This is not a work-from-home position, although there is a possibility of occasional remote work.
- Supporting 1,400 users
If you have a couple of years of support experience and are comfortable with a flexible schedule, we encourage you to apply Send your resume to kaci.railey@cdw.com