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Collections Manager

2 months ago

St Louis Park, United States THE RIGHT STAFF Full time

COLLECTIONS MANAGER – DIRECT-HIRE – HYBRID IN ST. LOUIS PARK, MN


Are you an experienced leader with a talent for optimizing collection processes and fostering client relationships?


THE RIGHT STAFF IS seeking a dedicated Collection Manager to lead our client’s collection team and drive operational success. If you have a background in credit and collections, especially in probate, and are eager to make an impact, we invite you to apply


As a Collections Manager, you will spearhead our client’s collection operations, guiding a team of collectors and team leads to achieve and surpass performance goals. You will be instrumental in crafting effective collection strategies, managing client relations, and upholding our client's high standards of customer service. Your leadership will play a key role in maintaining a positive and productive work environment at our client's organization.


Essential Job Duties:

  • Oversee a team of 12-15 Collectors and 2 Team Leads, focusing on their performance, development, and career growth.
  • Set and drive collection targets for both clients and staff, and design strategies to maximize recovery rates.
  • Build and sustain strong client relationships, managing their expectations and enhancing their experience.
  • Address personnel issues, and manage the hiring, training, and termination processes for collection staff.
  • Generate and analyze comprehensive reports at the client and individual collector levels.
  • Manage budgetary aspects, including payroll, bonuses, incentives, and revenue forecasts.


Essential Requirements:

  • High school diploma or equivalent required, associate or bachelor's degree preferred.
  • Intermediate to advanced proficiency in Excel and other Microsoft Office applications required.
  • Proven track record with 3-5 years in credit and collections, including at least one year in a managerial role required. Experience in Probate is advantageous and preferred.
  • Solid understanding of the Fair Debt Collection Practices Act and relevant state and federal collection laws required.
  • Experience with Artiva debt collection software, Guaranteed Contacts, and LiveVox dialer is preferred.
  • Successful completion of Drug test, Criminal Background Check, Employment Verification, Education Verification, and Credit Check required.


Benefits, Pay, & Schedule:

  • Direct Hire Opportunity w/ competitive benefits package included
  • Pay is $65k to $75k + quarterly incentive bonus
  • Schedule is Monday, Tuesday, & Thursdays from 8 am to 5 pm, Wednesdays from 10 am to 7 pm, & rotating Fridays from 8 am to 2 pm OR 11 am to 5 pm. Bi-monthly rotating Sat hours required from 8 am to 12 pm.
  • Hybrid schedule, 3 days onsite and 2 days remote
  • Office located in St. Louis Park, MN


TO APPLY:

Qualified candidates may apply by sending your resume to stp2@therightstaff.com


We thank all interested candidates. However, only those selected for interviews will be contacted.


To view additional positions and apply directly, go to our website: www.therightstaff.com/searchjobsnow


THE RIGHT STAFF wants to help you succeed Our team of seasoned professionals works to match you to the best job, best fit, and best location. Contract assignments to full-time permanent positions, we are here to assist YOU Let us help YOU create YOUR Success


THE RIGHT STAFF is an Equal Opportunity Employer.