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Desktop Engineer

3 months ago

New York, United States Gotham Technology Group Full time

Title: Desktop Engineer

Location: Remote but must be local to NYC to go on site from time to time

Duration: FTE, permanent

Salary: 135-155k


Responsibilities:

  • Assist with the development, implementation and maintenance of the desktop environment and its lifecycle.
  • Management of workstations with System Center Configuration Manager/MEM/Intune.
  • Creation, customization, deployment and maintenance of windows images and task sequences.
  • Application packaging, customization and delivery based off collected business and project requirements, timelines and needs.
  • Patching of OS, office and all 3rd party applications. Report and monitor patch compliance.
  • Maintain and monitor the SCCM/MEM/Intune environment.
  • MEM/Intune adoption and workload shift buildout of policies, procedures, and best practices.
  • Maintain and monitor the VMWare Horizon and Azure Virtual Desktop environments.
  • Assist in projects, work with business owners to gather requirements and put together implementation strategies/resolutions.
  • Provide 3rd level investigation and resolution of desktop incidents, problems and support. Take ownership of issues and the delivery of a resolution.
  • Document processes for internal policies and procedures for changes and standard operating procedures.
  • Security focused, adapting and adopting processes and implementations on security needs and directives.
  • Implement necessary Group Policy Objects and Active Directory changes to support the desktop environment.
  • Stay abreast with industry changes, research new methods for enhancing processes, performance, reliability, optimization and overall user experience.
  • Provide support, expert advice and guidance within desktop field of expertise including Operating Systems, applications, hardware, best practices, etc.
  • Operational support for day to day activities that comprise of client health checks, troubleshooting, reporting, software packaging, distribution, etc.
  • Other responsibilities as they are assigned.


Qualifications:

  • 2+ years of experience in Desktop Engineer role, specifically with System Center Configuration Manager (SCCM).
  • A college degree or equivalent certifications/work experience preferred.
  • Experience with Co-Management and workloads in Microsoft Endpoint Manager/Intune
  • Experience with services hosted in Azure.
  • Experience with Lenovo and Dell devices.
  • Demonstrated ability to perform under pressure in a fast paced environment.
  • Excellent interpersonal, oral and written skills.
  • Willingness to work a flexible schedule according to business requirements.
  • Ability to organize and prioritize workflow to meet established timeframes.
  • Ability to work independently or within a team environment.