Technical Customer Success Supervisor

1 month ago

Southfield, United States Road Ready Advanced Telematics Full time

RESPONSIBILITIES:

  • Supervise the Road Ready/Fleetilla Customer Success Team
  • Coordinate product installations/replacements for both “In-Vehicle” and “Trailer Tracking” solutions
  • Lead efforts to resolve customer concerns in a timely manner
  • Identify and implement process and system improvements
  • Support training and development activities for both customers and internal resources
  • Lead employee coaching and development
  • Lead new customer onboarding and user interface training
  • Partner with customers to develop strategies that ensure best use of the product and achievement of maximum value from our services
  • Summarize product feedback gathered from customer meetings. Act as an advocate for customers with internal development and product teams
  • Gather customer feedback to contribute to the product road map
  • Launch new customer programs. Work directly with fleets on in-vehicle systems and network applications, sales, and solutions engineering to successfully launch new accounts
  • Form relationships with customers to educate them on product value, new product introductions, and features to drive optimal product use
  • Manage team’s relationships with external customers on the system and network applications and acts as the voice of the customer on assigned projects
  • Identify upsell opportunities within existing customer base

EDUCATION REQUIREMENT(S):

  • BS in Engineering or equivalent technical degree


EXPERIENCE REQUIREMENT(S):

  • 3-5 years of relevant account management/customer support. Preferred within commercial vehicle, logistics fleet, telematics/connectivity, and/or automotive industries
  • Candidates must be highly organized and detail-oriented with strong communication, reporting, and presentation skills and proven program management experience
  • Preferred candidates will have prior experience working with a fast-growth technology company, understanding of IoT products, and have prior established experience working in commercial vehicle, logistics fleet, telematics/connectivity, and/or automotive industries
  • Lead generation experience a plus
  • Travel to customers as needed


ADDITIONAL INFORMATION:

Due to International Traffic in Arms Regulations (ITAR) and Export Administration Regulations (EAR) requirements, all candidates must be presently classified as a “US Person" which includes: a United States citizen; a permanent legal resident (green card holder); or a protected individual (refugee/asylum status).

Clarience Technologies is an equal opportunity employer committed to a culturally diverse workforce.

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