Desktop Technician

4 weeks ago


Lubbock, United States Tropicale Foods, LLC Full time

Position Overview:

We are seeking a highly skilled and motivated Desktop Technician to join our supply chain team. The Desktop Technician is responsible for providing technical support and troubleshooting assistance to end-users for desktop hardware, software, and peripherals. This role involves installing, configuring, and maintaining desktop systems and ensuring optimal performance and security.


Responsibilities:

  • Install, configure, and upgrade desktop hardware and software.
  • Troubleshoot and resolve hardware, software, and network issues for desktop systems.
  • Provide technical support and assistance to end-users via phone, email, or in person.
  • Collaborate with IT team members to resolve complex technical issues.
  • Maintain inventory of desktop hardware, software, and peripherals.
  • Perform routine maintenance and updates on desktop systems.
  • Ensure desktop systems comply with security policies and procedures.
  • Document and track technical issues and resolutions.


General

Proves ability to solve problems creatively.

Other duties as assigned.


Minimum Requirements:

  • Desktop hardware and software troubleshooting
  • Technical support and customer service
  • Desktop imaging and deployment
  • Windows operating systems

Microsoft Office Suite

Inventory management

  • Documentation and reporting
  • Problem-solving and decision-making


Education and/or Experience:


  • B.S in Computer Science or equivalent; technical certifications are a plus.
  • Proven experience as a Desktop Technician or similar role.
  • Strong knowledge of desktop hardware, software, and peripherals.
  • Proficiency in Windows operating systems and Microsoft Office Suite.
  • Experience with desktop imaging and deployment tools.
  • Excellent troubleshooting and problem-solving skills.
  • Strong communication and customer service skills.
  • Ability to work independently and collaboratively in a team environment.

Joining our team as a Desktop Technician will provide you with the opportunity to contribute to the optimization of our operations through effective system maintenance, process management, and continuous improvement initiatives. If you are a dedicated and proactive professional with a passion for driving operational excellence in the supply chain domain, we invite you to apply and become a valuable member of our organization.

Disclaimer:

This position description indicates the general nature and level of work expected. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required. The employee may be asked to perform other duties as required.


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