Operational Account Manager

2 months ago


Miami, United States Willis Global Ltd Full time

Our client, an industry leading organisation which provides award winning, time critical freight forwarding & logistics solutions, are recruiting for an Operations Account Manager to be based from offices in the Miami, Florida area.


On Offer:

  • An opportunity to join an award-winning organisation known as a leader within the field of aerospace logistics
  • Genuine opportunities to grow within the business, supported by an award-winning team
  • Salary: up to $72,500 dependant on skills and experience


Main Purpose of the Role:

This is a new role and duties will include meeting with department managers to review operational performance in relation to aerospace logistics and liaising with overseas managers where required with regards to performance in other regions, depending on the customer’s global profile.


Duties and Responsibilities:

  • Responsible for the operational management of several top accounts ensuring that service levels are maintained in each region where the customer has business with the company.
  • Oversight of daily operations for all areas - imports/exports/courier - but not processing jobs.
  • Will need to set up daily reports and have a feedback loop with operations.
  • Global responsibility for customer, not just US.
  • Regular monthly visits (on site or Teams) to present KPI and feedback to customer.
  • Work closely with the CS manager on tenders in terms of carrier choice transit etc but not in terms of collating net/sell rate


To Be Considered:

  • Proven aerospace logistics experience
  • Someone who is customer focused with good attentional to detail and analytical thinking
  • Good knowledge of import and export processes
  • Ability to work on own initiative and manage customers and people.
  • Supervisor level or above.
  • Good with people, both internal and external. Must be able to develop relationships.
  • Customer focused.
  • Willing to travel.
  • Good analytical skills.
  • Good knowledge of freight forwarding - not just US, take account of regional variances.
  • Good overall aerospace industry knowledge


For full details, please contact Willis Global - a leading Recruitment Consultancy for the Supply Chain & Logistics industry.



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