Quality Manager

Purpose of Position

The scope of the Quality Manager is primarily to implement and sustain a Quality Management System registered to the AS9100/ISO9001 standard and align with the company’s strategic plan and quality initiatives. Continual improvement of company-wide processes through analysis, effective training programs, continual education and growth of personnel, and appropriate placement of personnel based on competencies are integral to the success of Modus Advanced, Inc. and ensure an excellent customer experience.

Principal Accountabilities

AS9100/ISO9001:

• Manage all quality control processes at the Livermore and Carlsbad locations
• Responsible for the implementation and maintenance of all elements of the AS9100/ISO9001 Quality Management System (QMS)
• Serve as Management Representative and host for Registrar audits
• Manage investigation and communication of quality issues
• Promote the Modus Quality Policy and Culture throughout the organization
• Collect, analyze and present data to upper management in accordance with the Management Review process
• Conduct bi-annual Vendor Performance review in collaboration with Procurement and Compliance departments

Learning Organization:

• Collaborate with department managers to continually review and improve departmental processes Ensure customer satisfaction and efficiency of operations
• Author procedures and develop training materials, including externally sourced materials
• Administrator for online training software: PowerPoint, LMS

Production Related – Direct or delegation:

• Manage daily inspection tasks
• Develop and analyze statistical data and product specifications to determine present standards and establish quality expectancy of finished product
• Manage the calibration of company tools to ensure compliance
• Manage and lead investigation and communication of post-delivery quality issues
• Continual improvement and update of product work instructions

Other responsibilities assigned, as required.

Quantitative Data

The Quality Manager position directly affects Customer Complaint and On-time Shipping metrics.

Organizational Structure

The Quality Manager is a direct report to President, with a dotted line to Director, Operations.

Key Contacts

President, Director, Operations, Quality Team. The Quality Manager interfaces with and supports all Modus departments and personnel.

Knowledge & Skill Requirements

It is expected that the Quality Manager possess these critical skills through prior education, knowledge, and Modus training:

• Minimum 5 years of experience in a Quality function
• Minimum 3 years of experience specifically as an Advanced Manufacturing Quality Engineer
• At least 2 years of supervisory experience
• BS/BA degree from accredited college or university, or combination of appropriate experience and education
• Must be a US Citizen
• Quality Management Systems: AS9100 or equivalent experience
• Relevant exposure to a manufacturing environment: Aerospace, Medical, Automotive, Electronics experience preferred
• Proven track record of implementing advanced manufacturing techniques and processes
• Knowledge of Lean, TQM, Six Sigma and/or total quality systems preferred
• Experience in driving continuous improvement initiatives in manufacturing quality
• Proficiency in advanced quality tools such as PFMEA, Control Plans, and SPC
• Machined part inspection experience utilizing a CMM and other measurement tools
• Strong understanding of manufacturing processes, including automation and robotics
• Experience in collaborating with design and manufacturing engineering teams to ensure quality in design and production phases
• Analytical ability to synthesize complex or diverse information; Collect and research data; Use intuition and experience to complement data
• Problem Solving skills– Identify and resolve problems in a timely manner; analyze information; Develop alternative solutions
• Technical Skills – Assess own strengths and weaknesses; Pursue training and development opportunities; Strive to continuously build knowledge and skills
• High attention to detail
• Expert computer skills are necessary.
• Modus operates in the following software environments; Microsoft Business Central (BC) ERP, Microsoft Office Suite, High QA Inspection Manager.
• Certificates or documented usage of an ERP system, accounting software, database software, internet software, quality inspection software, inventory software, manufacturing software, order processing systems, spreadsheet software and word processing software would be considered as equivalent.
• Ability to communicate effectively in English
• Written Communication - Write clearly and informatively; Present numerical data effectively; Able to read and interpret written information
• Interpersonal skills to effectively respond to internal and external parties and provide excellent customer service
• Planning / Organizing – Prioritize and plan work activities; Use time efficiently; Plan for additional resources; Set goals and objectives; Organize or schedule other people and their tasks; Develop realistic action plans
• Promote a quality minded Learning environment to all departments / personnel
• Personnel Management and delegation of duties; Set expectation and monitor delegated activities; Provides recognition for results and conduct annual employee performance reviews.
• Ability to lead and mentor junior quality engineers in advanced manufacturing quality principles
• Team Building - Balances team and individual responsibilities; Exhibit objectivity and openness to others' views; Give and welcome feedback; Contribute to building a positive team spirit; Able to build morale and group commitments to goals and objectives; Support everyone's efforts to succeed
• Personally exhibit Modus Core Values: To Innovate, To Expand Our Potential, To Act with Integrity, To Own It, To Think Positively, and Together we win

About the company

We are a vertically integrated manufacturing company working together to bring our customer’s life changing products to market, one day sooner. We’re focused on speed and precision and getting it done right the first time. We strive to preserve a diverse portfolio of customers and programs to maintain a healthy balance and navigate challenging shifts in markets. We have a heavy emphasis on our people and providing the resources and opportunities to encourage continuous growth.

We are passionate about our culture. It’s rooted in our core values which we live daily. These are our core values and what they mean to us.

Act with Integrity - We are trustworthy and honor our commitments.

Expand Our Potential - We are committed to personal and professional growth.

Innovate - We challenge the status quo.

Own It - We take ownership for our actions and performance.

Think Positive - We maintain balance and perspective in difficult situations.

Together We Win - Teamwork is key to our success

Job Environment

The Quality department is located in the warehouse. The warehouse area may be dusty, odorous, noisy, and subject to changing temperatures with outdoor weather.

The employee will adhere to all Quality Management System policies, procedures as well as 5S processes, and plant safety.

Modus Advanced Inc. is an equal opportunity employer. In accordance with anti-discrimination law, Modus Advanced Inc. prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Modus Advanced Inc. conforms to the spirit as well as to the letter of all applicable laws and regulations.