Customer Success Manager

3 weeks ago

Olyphant, United States Kolmar USA Full time

Job Title: Customer Success Manager


Location: 102 Life Science Drive Olyphant, PA 18447


Company Overview: HK Kolmar USA is a leading contract manufacturer and supplier in the personal care and beauty industry. As a subsidiary of HK Group, a multinational corporation with extensive expertise in cosmetics manufacturing, we combine cutting-edge technology with a commitment to quality and customer satisfaction. At HK Kolmar USA, we value our employees like family and are committed to excellence in the personal care and beauty industry. Join us in a dynamic environment where you can make a significant impact while enjoying comprehensive benefits and a supportive, inclusive culture.


What’s in it for YOU?

  • Excellent Compensation Packages
  • Medical, Dental, and Vision Benefits Effective on Day 1
  • 401k Package
  • Paid Time Off Program
  • Friendly and Open-Door culture


Position Summary: The Customer Success Manager will support the coordination and execution of customer orders from initiation through to delivery. This position acts as a liaison between customers and internal teams, ensuring projects are completed on time, within budget, and to the satisfaction of the customer. You’ll work closely with clients to understand their needs, manage timelines, and help resolve any issues or concerns that arise during the project lifecycle.


Do YOU Possess These Skills and Attributes? To excel as a Customer Success Manager, you should have:

  • Proven customer service experience, preferably in a project coordination or support role
  • Strong organizational skills with the ability to handle multiple tasks and priorities simultaneously
  • Excellent communication skills, both written and verbal
  • Proficiency in Microsoft Office; experience with ERP systems is a plus
  • A proactive problem-solver with excellent attention to detail
  • Minimum of 3 years of experience in customer service, project coordination, or a related field
  • Experience in the cosmetics or personal care industry is a plus


Responsibilities:


Customer Order Coordination

  • Serve as the main point of contact for customers, providing updates on order status, project timelines, and deliverables
  • Manage customer expectations and ensure orders are completed to the client’s specifications
  • Coordinate with internal teams (e.g., production, logistics) to ensure timely and accurate delivery of products


Project Tracking and Timelines

  • Create and maintain detailed project timelines to ensure all milestones are met on schedule
  • Monitor project progress and adjust plans as needed to meet deadlines
  • Follow up with customers and internal teams to resolve any issues that may affect project completion


Issue Resolution

  • Address and resolve customer concerns and issues quickly and professionally
  • Communicate project updates, changes, and any delays to customers in a clear and timely manner


Client Relationship Management

  • Build strong, positive relationships with clients by providing excellent customer service and follow-through
  • Work closely with customers to understand their needs and ensure satisfaction throughout the project lifecycle


Administrative Support

  • Maintain accurate records of project activities, communications, and customer interactions
  • Process orders, track inventory, and assist with documentation as needed


Additional Requirements:

  • Eligibility to work in the USA.
  • Valid Driver’s License.
  • Bachelor’s Degree in Business, Communications, or a related field preferred
  • Ability to travel as required.


Benefits:

  • Medical, Dental, Vision Insurance
  • 401K with matching program
  • Paid Time Off Program
  • Friendly and Open-Door culture


Our Mission: At HK Kolmar USA, our mission is to empower our customers' success by delivering superior manufacturing capabilities and tailored solutions that meet the highest industry standards. We strive to be a trusted partner in every stage of product development, from formulation to packaging, ensuring excellence and innovation in every product we produce.


Join Our Team: As part of a dynamic and growing organization, HK Kolmar USA offers opportunities for career advancement, professional development, and a supportive work environment. We value diversity, creativity, and passion for excellence in everything we do.

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