Current jobs related to IT Support Specialist - New York - BrickRed Systems


  • New York, New York, United States Lincoln IT Full time

    Job OverviewWe are seeking a highly skilled IT Support Specialist to join our team at Lincoln Computer Services. As an Exchange Messaging Expert, you will be responsible for providing level 2 and 3 support for users with messaging issues in an Exchange O365 hybrid environment.The ideal candidate will have a working knowledge and experience with Service Now...


  • New York, New York, United States Lincoln IT Full time

    Job OverviewWe are seeking a full-time IT support specialist with at least 5 years of hands-on experience in troubleshooting and resolving customer system problems.ResponsibilitiesProvide remote remediation for workstation issues, phone support, and installation of new software and upgrades.Troubleshoot and resolve customer system problems across a broad...


  • New York, New York, United States Georgia IT Inc Full time

    Job Overview:Georgia IT Inc. is seeking an experienced Cloud Support Specialist to join our team in New York City. As a Cloud Support Specialist, you will be responsible for providing technical expertise and support for our cloud-based infrastructure and applications.Key Responsibilities:Provide technical expertise and support for cloud-based infrastructure...


  • New York, New York, United States Lincoln IT Full time

    We are seeking an experienced Operations Support Specialist to join our team at Lincoln IT in New York City. This is a challenging and rewarding role that requires excellent customer service skills, attention to detail, and the ability to work effectively in a fast-paced environment.This full-time position involves working as a Hospital Telephone Operator,...


  • New York, New York, United States Lincoln IT Full time

    Job Overview:We are seeking a highly skilled Technical Support Specialist to join our team at Lincoln IT. As an Exchange Messaging Engineer, you will be responsible for providing level 2 and 3 support for users with messaging issues in an Exchange O365 hybrid environment. You will work closely with the Service Desk management to promote efficient...


  • New York, New York, United States Georgia IT Inc Full time

    Job Overview:Georgia IT Inc is looking for a seasoned Senior Production Support Specialist to join our team in New York City (Hybrid). This is a 12-month plus contract opportunity with a competitive salary of $140,000 - $170,000 per annum, depending on experience.About the Role:As a Senior Production Support Specialist, you will be responsible for providing...


  • New York, New York, United States Phaxis - Support Services Full time

    At Phaxis - Support Services, we are seeking a highly skilled Front Desk Support Specialist to join our team. This is an exciting opportunity to work in a dynamic environment and make a positive impact on the lives of our patients.About the RoleThis role requires exceptional communication skills, attention to detail, and the ability to multitask. The ideal...


  • New York, New York, United States Lincoln IT Full time

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our team in New York City and Long Island. As a key member of our IT department, you will provide top-notch technical support for our clients.About the RoleThis is a full-time position that requires 1-2 years of experience with desktop/laptop and MAC troubleshooting. You will be...


  • New York, New York, United States Lincoln IT Full time

    Job OverviewWe are seeking a skilled Desktop Support Engineer to join our team at Lincoln IT in New York City and Long Island. As a key member of our technical staff, you will provide exceptional support for workstations, printers, and other technology solutions.


  • New York, New York, United States Triveni IT Full time

    Job Title:Ecommerce Operations Specialist">About Triveni IT:We are a dynamic and innovative company looking for an experienced Ecommerce Operations Specialist to join our team. Our ideal candidate will have a strong background in e-commerce operations, with expertise in product data management, pricing, and inventory management.">Estimated Salary: $65,000 -...


  • New York, New York, United States Phaxis - Support Services Full time

    Job SummaryWe are seeking experienced professionals to fill the role of Housing Support Specialists in Brooklyn and Queens. This position involves providing critical support to clients in need of housing assistance.


  • New York, New York, United States 3 Day Blinds (Sales Support) Full time

    Job OverviewWe are seeking a highly skilled Sales Support Specialist to join our team at 3 Day Blinds. As a Sales Support Specialist, you will play a crucial role in the success of our Design Consultants by providing coaching and guidance to ensure they have the skills and knowledge needed to excel in their roles.Key ResponsibilitiesProvide support to new...


  • New York, New York, United States Georgia IT Inc Full time

    Dedicated IT Support Professional NeededWe require a skilled IT professional to join our team in New York, where they will provide top-level support services to our executive team.Main Responsibilities:Provide personalized support services to senior executives.Analyze and resolve complex technical issues promptly.Develop and maintain strong relationships...


  • New York, New York, United States Georgia IT Inc Full time

    Job OverviewWe are seeking an experienced IT Executive Support Analyst to join our team at Georgia IT Inc. This is a unique opportunity for a skilled professional to work closely with our senior leadership, providing exceptional support and services.


  • New York, New York, United States Georgia IT Inc Full time

    Job OverviewGeorgia IT Inc is seeking an experienced Cloud Infrastructure Specialist to join our team in New York, NY or Austin, TX. This is a full-time employment opportunity.Job DescriptionAs a Cloud Infrastructure Specialist, you will design and implement cloud infrastructure solutions for our hybrid environment (on-premise and AWS) supporting both...


  • New York, New York, United States pro it Full time

    Job OverviewThe company is seeking a skilled Network Security Specialist to support its Operational Technology (OT) groups in the NY-area. As part of a team of onsite consultants, you will be responsible for assisting with new and ongoing cybersecurity projects.Key ResponsibilitiesImplementing and managing network infrastructure, including routers, switches,...


  • New York, New York, United States Georgia IT Inc Full time

    About the RoleWe are seeking a highly skilled Senior Data Integration Specialist to join our team at Georgia IT Inc. The ideal candidate will have extensive experience with data integration technologies and be able to design and implement new solutions and processes for clients to support their customer experience strategies.


  • New York, New York, United States IT Accel Full time

    We are seeking a skilled Digital Creative Specialist to join our team in New York. As a key member of our consumer-focused organization, you will play a crucial role in developing top-tier creative assets that drive business growth.Key ResponsibilitiesConceptualize and design engaging digital creative assets for CRM channels, aligning with the brand vision...

  • Support Specialist

    5 days ago


    New York, New York, United States Goodwill Industries Of Greater New York Full time

    Job Title: Support SpecialistEstimated Salary: $42,000 - $52,000 per yearWe are seeking a skilled and compassionate Support Specialist to join our team at Goodwill Industries Of Greater New York. As a Support Specialist, you will play a vital role in supporting individuals with intellectual or developmental disabilities, empowering them to increase their...


  • New York, New York, United States Lincoln IT Full time

    Job Summary: We are seeking a skilled Warehouse Operations Specialist to join our team at Lincoln IT. As a key member of our logistics team, you will be responsible for ensuring the efficient and safe movement of goods within our distribution center. This role requires strong organizational skills, attention to detail, and the ability to work in a fast-paced...

IT Support Specialist

2 months ago


New York, United States BrickRed Systems Full time

We are looking for an experienced IT Support Specialist to join our team. As a key member of our IT support staff, you will play a crucial role in ensuring the smooth operation of our core platforms and providing exceptional support to our users.


Key Responsibilities:

  • Support our core platforms including user support, ticketing, procurement, and provisioning.
  • Take ownership of customer issue escalations, applying your understanding of systems within multiple applications in our tech stack.
  • Document all processes and update current documentation for established processes.
  • Complete and document assigned project work and provide updates to ensure accuracy.
  • Work with other ITS team members to improve efficiency by implementing new processes, tools, strategies, and automation.
  • Collaborate across IT and serve as an ambassador for the IT organization with internal stakeholders.
  • Provide exceptional customer service experience for all users when troubleshooting support requests, utilizing your technical skills, problem-solving abilities, and specialized knowledge to educate our workforce.
  • Maintain the asset inventory system and ensure all hardware/software allocations are logged.


Qualifications:

  • Experience working on a high-volume ticketing system (+4000 PM).
  • 2+ years of experience or related experience in administering and maintaining ITSM systems and related tools.
  • Extensive experience providing high-caliber support to all levels of staff.
  • Experience supporting customer IT needs within a global team supporting multiple regions and time zones.
  • In-depth knowledge of and ability to perform advanced troubleshooting on macOS, Windows 10, Chrome OS, VPNs, and SaaS applications (Okta, Google Workspaces, Slack, Zoom, O365).
  • Provide other services to reduce tickets and ticket closure times.
  • Work with partners to find efficiencies and implement improvements to our internal systems.
  • Working knowledge with securing/management of endpoints using JAMF, Airwatch, and InTune.
  • Extensive experience troubleshooting AV/Conference room issues and Office Network-related issues.


About Brickred Systems:

Brickred Systems is a global leader in next-generation technology, consulting, and business process service companies. We enable clients to navigate their digital transformation. Brickred Systems delivers a range of consulting services to our clients across multiple industries around the world. Our practices employ highly skilled and experienced individuals with a client-centric passion for innovation and delivery excellence.

With ISO 27001 and ISO 9001 certification and over a decade of experience in managing the systems and workings of global enterprises, we harness the power of cognitive computing hyper-automation, robotics, cloud, analytics, and emerging technologies to help our clients adapt to the digital world and make them successful. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.