QA Product Owner with Consumer Digital Banking Experience

3 weeks ago


Tysons Corner, United States TEK Connexion Full time

Only apply if you are local to Tysons, VA and do not need to relocate.

Only apply if you have previous consumer retail banking experience.


12+ month contract role, likely to be extended

MUST HAVE banking experience

On-site position 4-5 days/week


Essential Functions

  • Bringing a product owner mindset to the QA team. Responsible for prioritization in close partnership product management & voice of consumer/CSR teams. Manage and prioritize the day-to-day QA backlog, with consideration for high visibility bugs & issues as well as strategic fixes
  • Work in close partnership with other member services teams, communicating upcoming features/roadmap initiatives & understanding/incorporating feedback from members
  • Innovate and Iterate: Leverage cognitive computing technologies to innovate and enhance our banking products, making them more personalized, intelligent, and responsive to our members’ needs.
  • Requirements and Documentation: Define and develop tickets/user stories & providing executive briefs that will detail effort for fix, plan for interim workarounds & messaging to senior leadership regarding timelines for fixes & specifying customer base impacted.
  • Strong ability to navigate the organization & build relationships with multiple different stakeholders & teams including business & IT. Using those internal relationships to diagnose & locate bugs & provide briefs to internal stakeholders of plans/timelines for fixes.
  • Delivery Execution: Deliver customer value iteratively, managing products through various launch phases, and follow-on releases, by owning the backlog of enhancements
  • Stakeholder Engagement: Act as the primary liaison between QA, member services teams, & executive leadership
  • Partnering with analytics teams to diagnose/understand demographics of members potentially impacted by bugs & partnering with technical teams to determine workaround solutions.
  • Executive Communication: Author and curate, the collateral content, FAQs, presentations, white papers, or blogs that package the Digital Banking product experience and share expertise to Corporate Communications, Marketing, and Executive Leaders.
  • Strong soft-skills, experience in building internal relationships across the org. Experience in taking initiative where documentation may be unclear.
  • Demonstrate a strong understanding of the consumer banking landscape and products (Checking and Savings/Personal Loans/Credit Cards/Money-Movement). This person will bring a holistic understanding of digital banking and digital product ownership.
  • Experience in partnering closely with QA teams to prioritize bug fixes, Kanban experience preferred.
  • Experience in banking required, even if you were a teller in a previous life who is now working for an unrelated SaaS product/org
  • Proficiency in agile development methodologies and experience leading cross-functional teams in a fast-paced, iterative product development environment.
  • Strong foundation in software engineering principles and technologies, with the ability to guide technical decisions and understand the complexities of building digital banking solutions.
  • Experience as a product owner, working with product managers, developers & business partners
  • Strong/demonstrated experience in crafting strategic briefs translating technical terms as they impact the business.
  • Exceptional writing skills, with ability to clearly articulate ideas, product features, and technical concepts in written form for all audiences.
  • Salesforce Marketing Cloud experience preferred


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