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Product Manager

3 months ago

Tysons Corner, United States Serigor Inc. Full time
Job DescriptionJob DescriptionPosition: Product Manager (Digital space)
Location: Tysons Corner, VA – Onsite
Duration: 12+ Months

About the job:
The primary purpose of this job is to lead product management across our digital banking properties, with a focus on developing and evolving member-centric digital experiences throughout the members' journey – Discover, Explore, Buy, Use, Ask and Engage.  The incumbent will serve as a member-experience advocate in our Desktop and Mobile Banking products' evolution and will be accountable for the quality, delivery, and most important, member satisfaction with our digital products. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Duties:
  • Collaborate closely with the Consumer Banking line-of-business (LOB) Product team, User Interface Design, Technology, Marketing, Finance, Legal, Risk and Compliance/BSA/AML partners to ensure delivery of a competitive and or differentiated digital member experience.
  • Interface Design, Technology, Marketing, Finance, Legal, Risk and Compliance/BSA/AML partners to ensure delivery of a competitive and or differentiateddigital member experience.
  • Working experience as a successful Agile Product Owner in digital.
  • Create and manage digital banking experience roadmaps and strategy.
  • Define and develop requirements (features, user stories, user acceptance criteria), value propositions for Digital Banking product experiences.
  • Propositions for Digital Banking product experiences.
  • Collaborate with Design to create prototypes, user-interface mock-ups, product flows, personas and use cases, and requirements for any given product or feature development effort. personas and use cases, and requirements for any given product or feature development effort.
  • Deliver customer value iteratively, managing products through various launch phases, and follow-on releases, by owning the backlog of enhancements, and determining the right feature to deploy at the right time - based on need, feasibility, budget, capacity, and Digital Member Experience Roadmap - and take responsibility for devising and executing the delivery plan.
  • Follow-on releases, by owning the backlog of enhancements, and determining the right feature to deploy at the right time - based on need, feasibility, budget, capacity, and Digital Member Experience Roadmap - and take responsibility for devising and executing the delivery plan.
  • Continuously measure the success of the Digital Banking products through member satisfaction, delivery quality, and speed-to-market, and competitive position.
  • Satisfaction, delivery quality, speed-to-market, and competitive position.
  • Ensure product education to technical teams, other partners, and the experience-support teams.
  • Anticipate issues with digital capabilities and experiences, solve problems proactively through communication and regular expectation-setting through communication and regular expectation-setting.
  • Author and curate, the collateral content, FAQs, presentations, white papers, or blogs tha package the Digital Banking product experience and share expertise to Corporate Communications, Marketing, and Executive Leaders.
  • package the Digital Banking product experience and share expertise to Corporate Communications, Marketing, and Executive Leaders.

Equivalent combination of education and experience is considered.
  • Bachelor’s degree in business, information systems or related field or equivalent education, training and experience.
  • Minimum of five (5) years of experience as a software development product manager or equivalent experience successfully shipping or deploying consumer-facing digital experiences.
  • Minimum of ten (10) years of product management experience.
  • Significant experience with mobile technologies, but not just as a technologist.
  • Track record of shipping (success and failures, alike) -- and have a history of driving customer and business impact.
  • Experience developing software or products designed for a digitally savvy consumer—a deep understanding of banking products and banking customer interactions.
  • Knowledge of digital banking trends, partner ecosystems, and competitive strategies.
  • Must possess a unique blend of business and technical savvy, strategic vision, and commitment to owning products from ideation to post-launch.
  • Ability to go deep on tech trends, architectural questions, stack control points, roadmaps, and influence dev-cycles.
  • Demonstrate a strong understanding of the consumer banking landscape and products (Deposits/Loans/Cards/Money-Movement).
  • Be comfortable with digital strategy, portfolio prioritization, go-to-market, tracking KPIs.
  • Knowledge of emerging technologies and partners that could accelerate our progress in digital banking.

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