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Director of Service Operations
1 month ago
Job Summary: Director of Service (Operations)
As a Director of Service at L&S, you will be responsible for leading our service operations across the state. In addition, you will be responsible for supervising a team of trade and customer service managers, and together with heads from other L&S divisions, apply data-informed practices to ensure the quality and efficiency of our service operations.
General Responsibilities
- Supervise a team of trade service and customer service managers and support and evaluate their growth.
- Oversee all operations of our service department.
- Use data-informed practices to improve quality, efficiency, and delivery of services and coach service managers in the application of similar practices.
- Review and improve all procedures and processes for the service department for plumbing, electrical, and HVAC services for homes within and beyond the warranty period.
- Collaborate with other division heads to analyze patterns and trends amongst all divisions and apply data-informed practices to improve the quality, efficiency, and delivery of services across the state.
- Manage all high-level escalation issues.
- Ensure uniformity of best and expected practices.
- Other duties as assigned by the COO.
Qualifications:
- Associate degree or higher preferred but not required.
- At least 5 years of leadership experience in the home services industry.
- Strong interpersonal skills, ability to maintain relationships and grow people.
- Strong written and verbal communication skills.
- Strong desire to work as a team with a results-driven approach.
- Strong analytical and problem-solving skills.
- Strong desire to grow and open to feedback.
- Demonstrated ability to work in a fast-paced, high-stress environment.
- Comfortable with conflict.
- Willingness to travel across the state of Texas.
- Advanced skills with software related to home services and MSOffice products.
- Demonstrated ability to act with integrity and professionalism.
- Perform the physical demands of the position - working indoors with long periods of time sitting; listening and speaking on the telephone; viewing monitor and workstation; must be able to lift 15 pounds at a time
About L&S Mechanical
L&S Mechanical began as a Dallas-based contractor in 1985 and has grown over the years to have five locations out of Dallas, Fort Worth, Houston, San Antonio, and Austin. Over the past thirty years, we have become known as the premier provider of new home construction in the plumbing industry. In the last 10 years, we have added HVAC and electrical services to now offer the Tri-Trade Solution℠. We pride ourselves on having some of the most highly trained technicians in the industry. After delivering over 100,000 homes across the US, we know what builders and contractors are looking for; and we take that knowledge to all the homeowners we serve as well. From start to closing, we deliver excellence every stage of the way.
