Terminal Handler

** Must be able to pass background check **

Job Summary

This full-time role carries dual responsibilities as a Terminal Handler and Route Collections:

1. Terminal Handler: Serves as a service technician responsible for the maintenance, troubleshooting, and servicing of video gaming terminals (VGTs) and related electronic gaming devices in licensed gaming establishments.
2. Route Collections Specialist: Manages the collection and secure transfer of monetary containers from VGTs and route terminals (RTs) as part of an assigned route, ensuring compliance with established rules and procedures to protect the security of employees and customers.

Major Duties and Responsibilities

Terminal Handler Duties

• Maintain, troubleshoot, and service video gaming terminals (VGTs) and related gaming equipment to ensure functionality.
• Perform basic repairs as needed and comply with Illinois Gaming Board regulations and licensing requirements.

Route Collection Duties

• Collect and deliver cash cassettes and canisters from VGTs and RTs at customer locations per assigned route schedules.
• Complete required paperwork to document access to terminals and the transfer of monetary containers and company property.
• Adhere to safety and security protocols, remaining vigilant to prevent loss or mishandling of cash and to detect security breaches.

General Responsibilities

• Ensure compliance with Illinois Gaming Board filing and licensing requirements (assistance with the licensing process provided).
• Maintain confidentiality in all transactions and operations.
• Perform other duties as assigned by management.

Recommended Minimum Qualifications

• Licensing: Must be licensed (or eligible for licensing) by the Illinois Gaming Board as a Terminal Handler.
• Driver’s License: Valid license with a good driving record.
• Age: 21 years or older.
• Skills: Organized, with the ability to meet daily deadlines, multitask effectively, and manage time efficiently.
• Detail-Oriented: Ability to complete tasks accurately and responsibly.

Essential Knowledge, Skills, & Abilities

• Proficiency in Microsoft Office applications (Word, Excel, Outlook).
• Comfortable using portable electronic devices (cell phones, tablets) and various applications.
• Strong verbal and written communication skills.
• Problem-solving abilities, especially in high-pressure or time-sensitive situations.
• Commitment to confidentiality.
• Accurate cash handling and counting skills.
• Physical dexterity to perform technical tasks and ability to lift up to 45 lbs.
• Relatively clean driving record required.

Physical Requirements

• Ability to lift up to 45 lbs.
• Ability to stand, sit, or drive for extended periods.
• Physical dexterity to handle tools and gaming equipment.

Benefits

• 401(k) with matching
• Dental, vision, and health insurance
• Flexible spending account
• Life insurance
• Paid time off and referral program

Location & Schedule

We are hiring within Rockford IL, Springfield IL and Effingham IL

Full Time and Part Time positions are available across all shifts