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Field Service Technician

1 month ago

Rockford, Illinois, United States Accel Entertainment Gaming Full time
Job Overview

Accel Entertainment is seeking a skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for maintaining and repairing gaming devices, ATMs, amusement equipment, and redemption devices. You will also be responsible for loading and unloading supplies, as well as assisting in other areas as needed.

Key Responsibilities

  • Respond to and troubleshoot service calls for equipment repairs in a timely manner
  • Interact with clerks, restaurant staff, management, and customers to solve issues as they arise
  • Provide exemplary customer service
  • Manage inventory to ensure parts are available when repairs are needed
  • Complete all necessary documentation for device entry and logs
  • Perform auditing procedures on slot machines, amusement devices, dispensers, and ATMs

Requirements

  • Great Customer Service
  • High school diploma or equivalent
  • Terminal Handler's License - costs covered by company
  • Relevant experience preferred but not required – ATM, amusement, gaming or other electronic / mechanical aptitude (examples – HVAC, low voltage, cable, phone, internet, automotive)
  • Ability to communicate effectively & follow written or verbal instruction
  • Strong organizational, problem-solving, analytical skills
  • Computer literacy helpful but not required
  • Valid driver's license
  • Minimum of 21 years of age
  • Frequently required to lift/push weights up to 50 pounds

What We Offer

Accel Entertainment offers a competitive benefits package, including health insurance, 401(k) with match, PTO, and paid holidays. We also offer a company-supplied vehicle and fuel card.