Organizational Change Manager

1 week ago


Alameda, United States Hirextra -World's First Staffing Aggregator Full time

OCM Manager

Alameda, CA - Onsite - Need local

Contract/Full time


Education / Qualification

Bachelor’s Degree or higher in Information Systems, Computer Science, or equivalent experience.

Certification

Any technical certification in O365 would be an advantage.

Requirements:

Minimum of 10 years of experience as a Customer Success Manager or Organizational Change Manage

Team size handled (if any)

This is an individual contributor role. However, the candidate should be a good team player & proactive.

Primary Skills (Must have)

Proficient with Organizational Change Management activities

Establish clear client retention goals

Assist customers with setting up and navigating programs or software

Promote the value of the product

Promote an energetic fan base for products and locate brand ambassadors to share the product's benefit and value

Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs

Review customer complaints and concerns and seek to improve customer experience

Upsell services and products with the brand image

Promote value through customer experience

Assist in creating training courses and educational materials

Optimize existing processes within the company and actively enhance all Customer Success initiatives

Capability to analyze and adapt to digital adoption platforms like WalkMe, Whatfix etc

Secondary skills (Good to have)

Proficient in following change management activities, Roadmap & Change Management Planning, Execution & Change Management and Continuous Improvement & Training

The ability to learn quickly and easily grasp new software applications

Proven work experience as a Customer Success Manager or organization change manager

Exceptional ability to communicate and foster positive business relationships

Technical skills required, as they relate to the use of the product or service

Experience in managing a diverse group and training each according to company standards

Deep understanding of customers’ concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed

Ability to establish milestones and keep all team members on task

Accountability and personal organization are essential"

Soft skills/other skills (If any)

Strong customer service skills

Excellent verbal and written communication skills

Strong interpersonal skills

Excellent multitasking skills

Strong organizational skills

Ability to lead and motivate others

Strong analytical skills

Ability to work well in a team environment



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