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Client Service Specialist

2 months ago

New York, United States CANOPY | Professional Search & Recruiting Full time

Our Client, a prestigious International Law Firm is seeking a Client Service Specialist. This role is working in the digital asset and blockchain department.


Responsibilities:

  • Maintain a consistent physical presence required to facilitate an interactive and collaborative environment ensuring that assignments, cross-training, and peer level support are optimized to provide seamless support to the practice.
  • Support a team of attorneys and administrative professionals with daily tasks.
  • Provide administrative support that may include time entry, expense reimbursements, presentations, meeting coordination, and travel arrangements.
  • Manage multiple complex calendars.
  • Manage billing and track account receivable.
  • Handle incoming communications through email, phone calls, and texts.
  • Draft, edit, and proofread documents, presentations, and reports as needed.
  • Facilitate communications between stakeholders internally and externally.
  • Conduct research and compile information regarding projects and initiatives.
  • Assist with planning and coordinating team events.
  • Liaise with internal resources to complete projects and tasks.
  • Maintain electronic and hard copy files, arrange document reproduction, scan and save documents into document management system.
  • Perform data entry in various databases and applications; proofread and edit entries as appropriate.
  • Work overtime as required.
  • Handle additional related projects as assigned.


The Ideal Candidate:

  • Must be detail-oriented.
  • Strong communication skills – both verbal and written.
  • Strong interpersonal skills and ability to interact professionally with internal and external stakeholders.
  • Proficient in handling highly sensitive and confidential communications.
  • Excellent time management skills with attention to detail and organization.
  • Proactive and adaptable to changing priorities and deadlines.
  • Ability to work independently and manage multiple priorities without direct supervision.
  • Advanced proficiency in rules of English grammar, spelling and punctuation.
  • Fundamental proficiency in MS Word, and document editing/comparison applications.
  • Fundamental proficiency in MS Outlook and web-based conference call/web-sharing applications.
  • Fundamental proficiency in MS Excel and spreadsheet/database applications.
  • Fundamental proficiency in MS PowerPoint and presentation applications.
  • Fundamental proficiency in the operation of office equipment, such as copiers, scanners.


Qualifications:

  • Bachelor's Degree or Associate's Degree
  • At least 1+ years' experience supporting attorneys or C-level executives