Floor Manager

2 weeks ago

Washington, United States Private Listing Full time

Position: Floor Manager
Location: Prestigious Downtown Restaurant

About Us: We are a high-profile, upscale restaurant located in the heart of downtown, known for our exceptional dining experience and vibrant atmosphere. Our establishment prides itself on delivering outstanding customer service, innovative cuisine, and a lively ambiance. We are seeking a dynamic and experienced Floor Manager to join our team and ensure the seamless operation of service.

Responsibilities:

  • Oversee daily FOH operations, ensuring exceptional service standards are maintained.
  • Lead and motivate a team of front-of-house staff, including servers, hosts, and support staff.
  • Manage staff schedules, ensuring adequate coverage for all shifts.
  • Handle customer inquiries and resolve any issues to guarantee a positive dining experience.
  • Collaborate with the BOH team to ensure timely and accurate order delivery.
  • Monitor and manage inventory levels for front-of-house supplies.
  • Conduct regular training sessions to enhance staff performance and service quality.
  • Maintain a clean, organized, and welcoming environment for guests and staff.
  • Assist in implementing and executing special events and promotions.
  • Ensure compliance with health and safety regulations.

Qualifications:

  • Proven experience as a Floor Manager or similar role in a high-volume, upscale restaurant.
  • Strong leadership and team management skills.
  • Excellent interpersonal and communication abilities.
  • Exceptional organizational and multitasking skills.
  • Ability to handle high-pressure situations with grace and efficiency.
  • Knowledge of restaurant POS systems and basic financial management.
  • Passion for delivering superior customer service.
  • Flexibility to work evenings, weekends, and holidays as required.

Benefits:

  • Competitive salary 
  • Comprehensive benefits package, including health insurance.
  • Opportunities for professional growth and development.
  • Dynamic and supportive work environment.
  • Employee discounts on dining and special events.

How to Apply: Interested candidates are invited to submit their resume and a brief cover letter outlining their relevant experience and why they would be a great fit for our team. 

Join us and be a part of an exciting and rewarding workplace where your contributions will make a significant impact. We look forward to welcoming you to our team

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