Senior Client Service Manager TN
2 weeks ago
About the Company: At Gallaghers global brokerage team, we embrace the challenge of addressing risk with passion and excellence. We are a diverse family of minds united in our mission to protect businesses and empower their ambitions. Join us in building a legacy of trust and triumph in the dynamic world of risk management.
Job Title: Client Service Manager
Company: Gallaghers
Job Description:
- Manage a portfolio of clients, ensuring their needs are met and exceeded
- Act as the main point of contact for clients, addressing inquiries and providing timely responses
- Build strong client relationships, understand business objectives, and offer tailored solutions
- Collaborate with internal teams to ensure client satisfaction and deliver exceptional service
- Conduct client meetings, review performance, identify improvement opportunities, and provide strategic recommendations
- Monitor client accounts, ensure accurate billing, and timely payments
- Stay informed about industry trends, provide insights and recommendations to clients
- Identify upselling and cross-selling opportunities to existing clients
- Prepare and present client performance reports to senior management
Qualifications:
- Insurance knowledge and 5+ years' experience in client relationship management
- Ability to work independently and as part of a team, managing multiple priorities
- Valid property/casualty insurance license
- Proficiency in Microsoft Office Suite
- Strong interpersonal and communication skills
- Excellent problem-solving and decision-making abilities
- Ability to travel as required (limited)
Benefits and Compensation:
At Gallaghers, we offer more than just a competitive salary. Along with great teams and exciting career opportunities, we provide a wide range of benefits including medical/dental/vision plans, life and accident insurance, 401(K) options, educational expense reimbursement, and more. We value inclusion and diversity, making it a core part of our business.
Note: Gallagher is committed to providing equal employment opportunities to all individuals without discrimination based on various factors. Join us in embracing diversity and inclusion while making an impact in the communities we serve.
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