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Senior Support Engineer

3 months ago

St Petersburg, United States Zelis Healthcare Full time

Join our team at Zelis Enterprise as a Seasoned Support Engineer. This role plays a crucial part in bridging the operational aspects of the business unit with the dynamic enterprise engineering teams, ensuring seamless communication and results.

About Zelis Enterprise:
Zelis Enterprise is at the forefront of creating innovative solutions that power our array of business unit products. From client portals to identity management and accessible APIs, we are dedicated to driving efficiency and effectiveness in our marketplace applications.

Responsibilities:

  • Oversee and enhance enterprise-level web applications, collaborating closely with the development team
  • Diagnose intricate issues, conduct root cause analysis, and develop effective solutions
  • Engage with various teams, customers, and stakeholders to communicate technical details and manage expectations
  • Document troubleshooting steps, solutions, and best practices to promote knowledge sharing
  • Work on process simplification within the enterprise team
  • Anticipate user requirements, troubleshoot with customers, and maintain strong stakeholder relationships

Requirements:
  • 3+ years of experience in a Senior Support Engineer role
  • Extensive background in diagnosing and resolving technical issues
  • Proficiency in using SQL for issue diagnosis
  • Prior experience in technical support or IT roles, specifically in web application and API Management support
  • Familiarity with remote troubleshooting and support tools
  • Experience supporting enterprise client-facing web application portals and troubleshooting API calls

About Zelis:
At Zelis, we lead the way in healthcare payments by streamlining the payment process for insurers, providers, and consumers. Our mission is to deliver transparent and affordable care by aligning the interests of all parties involved.

Commitment to Diversity, Equity, Inclusion, and Belonging:
We value and foster a diverse, equitable, inclusive, and belonging workplace where authenticity is embraced, and everyone can thrive.

Equal Employment Opportunity:
Zelis is an equal opportunity employer, promoting fairness and inclusivity in all employment decisions without discrimination.

Accessibility Support:
Our application process is designed to be accessible to all individuals, and we provide reasonable accommodations for candidates with disabilities.