Customer Service Coordinator

2 weeks ago

Boston, Massachusetts, United States Shantel Bramble Company Full time
Managed Services Accounts within an assigned operational area with varying sizes. Undertaking all customer support tasks in external customer/client facilities

The Area Customer Service Coordinator is responsible for a broad knowledge of Service Excellence Methodology, complete knowledge of account service delivery requirements and Area Customer Service Coordinator is responsible for a broad knowledge of Service Excellence Methodology, complete knowledge of account service delivery requirements.


  • Pay is $21 and COVID vax not required.
  • This is a multi site role, no home client Package A no driving use of Public transit CW will be Covering multiple onsite staff at different locations primarily in a Receptionist/Front desk role with some mail, shipping/receiving, copy and hospitality duties. Must be flexible between the hours 8am6pm for an 8hour shift.
  • Occasional lifting of 50lbs or less, 23hrs of occasional standing and a combine daily walking of 2hrs.
  • Must be able to lift up to 50#, walk, bend, twist and stand the entire shift as needed without assistance. Must also be able to communicate in writing and verbally in English.

Managers will review resumes and are seeking those with working experience of Receptionist/Front Desk experience, working in an office environment.


  • Someone with an aboveaverage computer skills, Microsoft office and office equipment's. Must also have longevity on positions and professional in appearance and communication.
Requires high school diploma plus 12 months of related work experience. Post High School
education encouraged and preferred

  • Could be required to move locations in one day should the business require it. Also, ability to
cover accounts between 40-50 miles

  • May require valid, violationfree driver's license along with reliable transportation and minimum
levels of auto insurance coverage per policy.

management and navigating to network production folders.

  • Must maintain and accurately submit monthly expenses in a timely manner following proper
coding requirements. Possesses ability to work in a team environment by maintaining positive, productive relationships
with co-workers

  • Possesses ability to adapt to changing situations, flexibility, high motivation, and sense of
urgency.

  • Possesses basic math skills.
  • Possesses judgment in making sound justifiable decisions and taking action in solving problems.
  • Possesses ability to perform repetitive work by continuously executing different tasks according
to set procedures, sequence or pace while maintaining quality and output standards.

  • Possesses commitment to task by having started and persisted with specific courses of action.
  • Possesses excellent oral communication skills by being able to clearly present information
through the spoken word in positive and negative circumstances.

  • Possesses working knowledge of account services to facilitate job scheduling.
  • Possesses ability to comprehend written and verbal instructions from customers and effectively
translate to site resources

  • Possesses ability to resolve customer related issues.
  • Possesses ability to troubleshoot and coordinate problem resolution.
  • Possesses proficiency in the use of Microsoft and computers.
  • Routinely may be asked to report to an alternate site on any given day which could result in
walking, driving or other modes of transportation to that alternate site and a longer commute time
that exceeds scheduled shift

  • Typically, an office / warehouse environment with adequate lighting and ventilation, and a normal
range of temperature and noise level Working Conditions, Mental and Physical Demands

  • Typically, an office or warehouse environment with adequate lighting and ventilation, and a
normal range of temperature and noise level

instruction - prepare, provide and convey diversified information

  • Working conditions regularly expose individuals to conditions that could result in minor cuts
  • Some physical effort is required which may involve long periods of standing, walking, bending,
reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to
50 lbs. and in pushing or pulling machines on wheels, which may weigh up to 400 lbs., in order to
move for repairs. Walking between buildings may be necessary.

coordination.

  • Specific vision abilities required by this job include close vision
  • Frequent local car travel
  • While most assignment hours are 85 Monday through Friday, schedule flexibility is required.


Some sites may open at 6AM and some may not close until 7PM or later with other locations that are open on the weekend and other times may vary.


Pay:
$21.00 per hour

Expected hours: 40 per week

Benefits:

  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Shift:

  • Morning shift

Weekly day range:

  • Monday to Friday

Work setting:

  • Inperson

Ability to Relocate:

  • Boston, MA: Relocate before starting work (requi

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