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Seasonal Customer Service Representative

4 months ago

Boston, Massachusetts, United States Enterprise Holdings Full time


Overview

Enterprise's Boston Logan Airport office has an exciting opportunity for Seasonal Customer Experience Representatives.

This is a Temporary/Seasonal position with a variety of schedules available (listed below). We can offer a maximum of 150 days of employment during our seasonal dates of June 1, 2024 to October 31, 2024.

Schedules Available:

5 Day Schedule (8 hours/day):

  • 3:00pm-12:00pm
    • Tues/Wed/Thurs/Fri/Sat
    • Sun/Mon/Tues/Wed/Thurs

4 Day Schedule (10 hours/day):

  • 2:00pm-1:00 am
    • Sun/Mon/Fri/Sat

3 Day Schedule (8 hours/day):

  • 3:00pm-12:00pm
    • Sun/Mon/Tues
    • Thurs/Fri/Sat

This position pays between $21.46 / hour - $31.46 / hour ($21.46 / hour plus shift differentials and monthly bonus opportunities). Average monthly commission bonuses range from $300 to $1400. There is a $1.50/hour shift differential for the hours worked between 3:00pm-12:00am (midnight).

This position is located onsite at Boston Logan Airport - 15 Transportation Way Boston, MA 02128.

The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now We are working towards our shared vision to be the world's best and most trusted mobility company.

Responsibilities

We are hiring for openings starting in June 2024. Responsibilities include:

  • Meet and greet customers in a professional, friendly, and timely manner
  • Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
  • Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
  • Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
  • Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
  • Place outgoing calls for callback management, and miscellaneous calls as assigned
  • Assist to assess condition of rental upon return
  • Notify Management of any known customer problems
  • Notify Management of any known vehicle problems and any required vehicle maintenance
  • Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
  • Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications
  • Must be at least 18 years of age
  • Must have a High School Diploma or GED
  • Must currently have a valid US driver's license with no more than 2 moving violations and/or at-fault accidents within the past 3 years
  • No drug or alcohol related conviction on record (DWI/DUI) in the past 5 years.
  • Must be able to work in an enclosed garage while being exposed to elements such as heat and or cold
  • Must have at least 6 months of prior customer service experience
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
  • Must be able to work one of the available required schedules listed in the overview