Program/Client Service Specialist for Energy Dept

1 week ago


Los Angeles, California, United States Pace Full time

Salary Range: Competitive hourly rate based on experience plus comprehensive benefits


About Us: We are a leading Energy and Environmental Services Department in the heart of DTLA, dedicated to providing Home Energy Utility Bill Payment Assistance, Weatherization, and other energy efficiency services to low-income residents in the greater Los Angeles area.


Job Title: Program & Client Service Specialist


  • Review, process, and approve LIHEAP/WX applications and Weatherization agreements
  • Verify homeowner/property owner information for program compliance
  • Communicate effectively with intake specialists and subcontractors
  • Track and submit intake commission reports for processing
  • Address client issues and complaints promptly and professionally
  • Maintain complaint logs and process field staff timesheets accurately
  • Ensure program eligibility through quality control and accurate documentation
  • Stay informed about program requirements and updates for compliance
  • Provide excellent customer service and support to clients
  • Attend meetings and webinars for continuous learning and improvement
  • Qualifications, Experience, and Skills Required:

- High School Diploma/GED required, Associates Degree preferred

- Proficiency in office systems and popular software programs

- Experience in data entry, database programs, and office work

- Knowledge of accounting principles and customer service excellence

- Strong organizational skills, ability to handle multiple tasks

- Excellent communication skills, bilingual abilities a plus

- Willingness to work after hours or weekends when necessary


Special Requirements:

- Must pass background verification and pre-employment exams

- Valid Driver's License and reliable transportation


Physical Demands:

- Regular requirements include sitting, standing, walking, and lifting

- Ability to handle at least 25 pounds and perform various physical tasks

- Accommodations available for individuals with disabilities



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