Problem-solving Specialist

1 week ago

Los Angeles, California, United States Special Service for Groups, Inc- HOPICS Full time

Special for Service Groups, Inc

Job Announcement:

  • __________________________________________

Title:
Problem-Solving Specialist
Division: HOPICS

FLSA:
Non-Exempt/ Full-Time
Supervisor: Yohanna Browne

Pay Range:
$ $27.

00 per hour
Revised:

  • __________________________________________

Summary

Problem-solving is a humanistic approach that reduces system in-flow by creatively assisting households and individuals in maintaining their current housing or identifying an immediate and safe alternative.

Under the supervision of the Program Supervisor and Senior Manager for Homeless Systems Integration, The Problem-Solving Specialist for Interim Housing is responsible for the following essential functions.


Essential Functions

  • Proactively engage enrolled or recently exited families in the SSG Family Interim/Crisis Housing program to explore and identify unique factors that may assist in finding housing inside the participants' network; as a last resort, utilizing the program's resources to obtain housing helps participants establish a plan to sustain housing permanently.
  • To conduct culturally appropriate, comprehensive screenings and assessments to collect functional, environmental, financial, employment, housing, educational, and health information, as appropriate, to develop a Housing Stability Plan.
  • Facilitate internal referrals or appointments within HOPICS and coordinate services with other divisionwide programs.
  • Provide a combination of direct (problemsolving conversations; 'touch and go' support, mediation and dispute resolution, resource identification) and limited financial assistance to participants for up to ninety (90) days.
  • Assists in budgeting with participants to determine what level of assistance (if any) is needed to resolve the identified housing crisis.
  • Communicate with and visit families, outside service providers, and landlords to familiarize them with the program and the unique needs of participants.
  • Promptly responding to internal referrals for HOPICS Problem Solving.
  • Conducts habitability and leadbased paint inspections of housing options, as needed.
  • Coordinate with HOPICS service providers and other support staff to meet individual clients' housing needs by providing staff with technical assistance, facilitating movein activities, rental negotiations, and/or service referrals.
  • Facilitates the use of community resources to assist tenants and landlords in the event of problems leading to the households' imminent risk of homelessness.
  • Monitoring and managing critical problemsolving outcomes for clients through progressive engagement and housing stability planning.
  • Process Problem-Solving Assistance Funds that meet a housing outcome, diverting the household from homeless services, either internally or directly, to the program's funder.
  • Obtaining and maintaining a working knowledge of all HOPICS and SPA 6 CES programs and their eligibility criteria
  • Attendance of populationspecific divisionwide training and coordination meetings.
  • Understand and accurately articulate the HUD definition of homelessness and chronically homeless.
  • Develop and maintain relationships with community service providers and stakeholders.
  • Maintain accurate files/records on activities and client services in compliance with HIPAA, CFR 42, and other funding requirements for auditing purposes.
  • Professionally represent the Agency at meetings, divisionspecific events, and community events assigned by the Program Manager or Associate Director.
  • Facilitate reoccurring programrelated staff training HOPICSwide and to community partners in SPA
  • Contribute to all contractual performance targets.
  • Maintain appropriate boundaries and adhere to SSG's Code of Ethics and HOPICS' Core Values.
  • Perform any other appropriate responsibilities as assigned by the Senior Manager for Homeless Systems Integration and Division Director.
  • It may require working some evenings and weekends.

Minimum Qualifications - Knowledge, Skills, and Abilities Required

  • Bachelor's degree from an accredited university OR Three (3) years of experience working in social service.
  • If in recovery, a minimum of three (3) years of being drug and alcoholfree are MANDATORY.
  • Ability to work with clients from diverse cultural, ethnic, and socioeconomic backgrounds.
  • Ability to communicate effectively, both written and orally.
  • Excellent interpersonal and mediation skills.
  • Ability to understand and carry out oral and written directions.
  • Verification of Employment Eligibility and Background Clearance
  • Valid driver's license and reliable transportation.
  • Current proof of Auto Insurance is required.
  • TB test required. Not more than (3) months before or (7) days after the hire date and renewal annually after that.
  • CPR and First Aid Certification required within thirty (30) days of employment with the company.
  • Basic computer word processing

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