Complaint Investigations Tech

7 days ago


Alameda, California, United States Spectraforce Technologies Full time

Title:
Complaint Investigations Tech


Duration: 6 months with possibility of extension

Location:
Alameda, CA

Shift- 5 AM to 1:30 PM


Entry Level Lab Technician in the Complaint Investigations Lab.
The Technician will be responsible for: Unpacking boxes safely and sorting the returned products accordingly by product lines. Investigating returned products in order to resolve customer complaints regarding their blood glucose meters, strips & sensors. The Technician will document complaint investigations in the Complaint Handling System.

The Technician will also use troubleshooting equipment like, multi-meters, oscilloscopes, test fixtures, microscopes, etc. to complete the investigation.

* Must Have ~ basic computer skills to navigate Internet programs used, basic Excel skills and be able to read, write and comprehend English.

Experience in the Medical Device / Biotech Industry is preferred.

  • Knowledge of Electronic Troubleshooting is preferred.
  • Ability to work in a team setting is a plus.
  • Fast learner and ability to follow written work instructions of SOP's is preferred.
  • Good documentation skills are a must.
  • Good computer skills are essential for this job, since data entry of investigation results is a primary part of the job.
  • Ability to focus while performing repetitive and routine investigations is a must.
  • Great fit for workers with Manufacturing, Inspection, and Assembly experience.
  • Minimum education required is H.S. Diploma or equivalent (such as GED).
  • An Associates (Two year) degree in Electrical Engineering or other Science is a great fit for this job.
  • Recent college graduates with a Bachelor's degree in Engineering or other subject will be considered. Manager has requested ~ candidates that are freshly college graduates or they have the applicable experience our lab needs.

Education:

  • An Associates (Two year) degree in Electrical Engineering or other Science is a great fit for this job.
  • Recent college graduates with a Bachelor's degree in Engineering or other subject will be considered. Manager has requested candidates that are freshly college graduates or they have the applicable experience our lab needs.



CPRA:
The Company is committed to complying with the California Privacy Rights Act ("CPRA") effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting

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