Complaint Investigations Technician
7 days ago
Location:
Alameda, CA
Description:
Entry Level Lab Technician in the Complaint Investigations Lab.
Unpacking boxes safely and sorting the returned products accordingly by product lines.
Investigating returned products in order to resolve customer complaints regarding their blood glucose meters, strips & sensors.
The Technician will document complaint investigations in the Complaint Handling System.
The Technician will also use troubleshooting equipment like, multi-meters, oscilloscopes, test fixtures, microscopes, etc. to complete the investigation.
Qualifications:
Minimum education required is H.S. Diploma or equivalent (such as GED).
An Associates (Two year) degree in Electrical Engineering or other Science is a great fit for this job.
Recent college graduates with a Bachelor's degree in Engineering or other subject may be considered; but please note that candidates with a Bachelor's degree are not an ideal fit for this entry level position.
Must have basic computer skills to navigate internet programs, basic excel skills and follow step by step instructions.
Experience in Medical Device / Biotech Industry is preferred.
Knowledge of Electronic Troubleshooting is preferred.
Ability to focus while performing repetitive and routine investigations is a must.
Great fit for workers with Manufacturing, Inspection, and Assembly experience.
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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