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Law Enforcement Response Team Specialist

2 months ago

Los Angeles, California, United States Tik Tok Full time
Responsibilities

About TikTok U.S. Data Security
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security ("USDS") is a subsidary of TikTok in the U.S.

This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S.

users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S.

user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained.

The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team.

Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the Team

As a member of the Legal Policy Operations (LPO), you will be integral in ensuring that TikTok is a safe and trustworthy place for our community.

LPO is responsible for balancing corporate compliance responsibilities with the appropriate operational safeguards to protect our users' intellectual property, privacy, and wellbeing rights.

Within and across each vertical, we work together to develop efficient workflows that mitigate legal risk.

We are here to strike a scalable balance between what the law requires and what is operationally feasible to protect our users.

We are here to help all our safety organizations and wider company colleagues ensure that we are sustaining an equitable platform that inspires creativity across all markets.

Our team is a group of specialists covering Privacy, Intellectual Property & Identity, and Legal Response.

On the Law Enforcement Response Team (LERT), you will be responsible for analyzing and addressing time-sensitive legal process and inquiries regarding user data as mandated by the Electronic Communications Privacy Act of 1986 (ECPA) which includes but not limited to preservation requests, subpoenas, court orders, and search warrants.

Our LPO Team performs a critical function that supports our efforts to address objectionable or disturbing content.

Content that the LPO Team interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; and murder.

It is possible that this role will be exposed to harmful content on a daily basis.

This position will be full-time and will be based in our Los Angeles, CA location.

In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department.

We regularly review our hybrid work model, and the specific requirements may change at any time.

Responsibilities:

  • Review and respond to a range of legal process and preservation requests for user data from US law enforcement agencies.
  • Be responsible for handling sensitive information in a manner complying with our Terms of Service, applicable laws and regulations, and internal SOPs while protecting user privacy.
  • Collaborate with crossfunctional internal teams and external networks to deal with issues concerning safety and data disclosure.
  • Collaborate directly with legal teams, including litigation and privacy to resolve and respond to legal requests.
  • Gather and analyze relevant data to improve internal processes and consistently communicate insights to stakeholders across US and regional markets.
  • Assist with drafting and improving internal documentation, workflows and procedures concerning safety and data disclosure.
  • Ability to thrive in ambiguous environments, identify tradeoffs, and make decisions in highpressure situations.
  • Resolve inquiries from users and external parties related to data disclosure
Qualifications

Minimum Qualifications:

  • 4 years of work in Trust and Safety, Legal Compliance, Privacy, Legal Operations or Corporate Legal teams.
  • Knowledge of legal documents (e.g. civil and criminal subpoenas, court orders, and search warrants).
  • Proven successful record in handling sensitive matters and sensitive data.
  • Excellent written and verbal communication skills, especially legal documents.
  • Able to coordinate with global teams in different timezones, especially Eastern Time Zone
  • Address sensitive content issues, including but not limited to graphic images, videos and writings, offensive or derogatory language, child safety, and other potentially objectionable material.

Preferred Qualifications:

  • Strong attention to detail, highly selfdriven and results oriented.
  • Excellent organizational and deadline management skills.
  • Your ability to work in a high tempo environment, adapt, respond to daytoday challenges of the role.
  • Your resilience and commitment to selfcare to manage the emotional demands of the role.
Wellbeing Statement
Trust & Safety recognizes that keeping our platform safe for TikTok communities is no ordinary job. It can be rewarding, psychologically demanding, and emotionally taxing.

This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start:
so our candidates are well informed before proceeding.


We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us.

We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

D&I Statement
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy.

To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

We are passionate about this and hope you are too.

Accommodation Statement

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws.

If you need assistance or a reasonable accommodation, please reach out to us at

Data Security Statement
This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.

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