Technical Support Consultant/ServiceNow Admin

2 weeks ago


Santa Clara, California, United States Commfinity Technologies Pvt. Ltd Full time
Job Description

Job Description

Role:
Technical Support

Consultant/ServiceNow

Admin

Location:
Santa Clara, CA - Day1 Hybrid

Responsibilities:


Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.

Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design

engineering/software

engineering. May be involved in customer installation and training. Provides support to customers/users where the product is highly technical or sophisticated in nature.
Knowledge of ServiceNow platform is must: Certification in System admin or Developer is big plus
Strong troubleshooting skills
Should be able to debug code

Skills:
ServiceNow
Business Model Strategy
Business Process Analysis Tools
Business Process Design
Requirement Analysis
Please share your resume at careers- usaatcommfinitytechdotcom

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