Director of Campus Services

7 days ago

Tulsa, Oklahoma, United States University of Tulsa Full time

The Director of Campus Services is an integral member of the senior management team and reports to the Associate Vice President for Campus Services.

The Director manages the day-to-day operations of various campus services, including but not limited to:

  • Mail Services
  • Parking and Card Services
  • Collins Fitness Center
  • Transact
  • Vendor relationship with Follett Bookstore, Textbook Program, CareATC, Pepsi, and Imperial
  • Campus Services Ticketing System
  • Campus Transportation
  • Oversees Campus Services Facebook & Instagram
The Director will lead all efforts related to ensure services are readily provided and without any issues or disruptions.

The Director will develop, distribute, and maintain regularly scheduled reports on benchmarked performance metrics, cashflow and breakeven analysis of each service unit, and emerging trends in service requests, or problems.

This position is responsible for ensuring customer care and customer service excellence, outreach, and timely services delivery. The Director is also responsible for helping direct/manage special projects that support special events throughout the academic calendar.

The Director also assesses and surveys customers for feedback on services provided, new services requested, and services no longer in demand.

Data benchmark will be analyzed to understand volume, timely delivery of service, changes to delivery model, and other strategies to improve the customer experience.


CHARACTERISTIC DUTIES
Transact System-* Manage resident door access

  • Manage Board Plans and Stored Value Accounts
  • Troubleshoot Tier 2 issues for students and staff
  • Manage 3rd party off-campus relationships (GrubHub and MotherRoad Market)
  • Work with IT Physical Security and Dining Services teams to manage Transact systems
  • Stay current and active in listservs, community forums, and other platforms for latest releases and technology advances in Transact Products Campus Mail Services
  • Supervise the mailroom operation which includes one full-time manager, assistant manager and postal clerk.
  • Monitor software upgrades and systems modules.
  • Assist with process improvements and procedures as needed to increase the efficiency of operations.
  • Ensure compliance with US postal rules and regulations, University policies and procedures governing mail services, and internal policies.
  • Review all required internal and external mailroom data report
  • Oversee with the daily operation of Mail Services, ensuring the operation is effective and efficient.
Parking and Card Services

  • Supervise parking and card services department assistant.
  • Oversee and maintain the T2 parking system.
  • Oversee the daily operation of parking permitting process.
  • Perform monthly review parking permit and ticketing revenue.
  • Perform routine inspection of parking lots for usage, capacity, and general maintenance.
  • Collaborate with Campus Security related to parking issues, ticketing and T2 support.
  • Collaborate with Athletics and Events related to parking needs.
  • Manage relationship with outside entities related to parking lot rentals.
  • Review and develop new parking initiatives.
  • Attend annual T2 conference.
  • ID Card production administrator (eAccounts, Online Photo Submission, Entrust InstantID)
  • Oversee the printing of all campus ID cards.
  • Work with IT to resolve any issues the arise with the card system, card printer or card access issues.
  • Order and maintain various card stock and ribbon and laminator needed to process cards.
  • Assist Summer Programs with card production and meal plan processing.
Collins Fitness Center -
  • Collins Fitness Center
plays a pivotal role in enhancing student health and well-being within the university.

  • Supervise the Assistant Director of Recreation and Wellness.
  • Oversee the development of creating a healthier, more informed, and supportive campus environment.
  • Oversee the strategic planning process for Campus Recreation, Wellness and Esports to define the organization's vision and direction. Contribute to decision-making on administrative and operational issues, and spearhead the development and execution of both short-term and long-term plans.
Vendor Partnerships -* Maintain open and consistent discussions with vendors about expectations and requirements.

  • Foster positive and productive relationships with vendor leadership and staff on campus.
  • Ensure that customers are satisfied with products or services.
  • Provide regular performance evaluation and constructive feedback to vendors to continually improve services and address any issues.
  • Escalate concerns as necessary.
  • Oversee payments and revenue.
Administrative -* Oversee campus transportation service to support shuttle and van rental arrangements.

  • Develop and manage customer service initiatives within the central office including internal and external concerns via phone, email, or walk-in process.
  • Provide information to campus clients relating to Campus Services procedures and policies.
  • Collaborate with other departmental and university offices to assist with special projects/events.
  • Develop and maintain social media campaigns on all departmental platforms.
  • Business services liaison with Hurricane Gold Dollars for vendors on or off campus approved to accept campus cash.
  • Manage system for ticketing, live chat and offline AI system in coordination with Campus Housing & Dining.
  • Following up with clients or customers to check that they are satisfied with our services.


Professional Development -* Provide innovative ideas and strategic thinking to improve current Campus Services processes at volume, as well as stay up today on best business practices adopted by similar institutions or published in industry reports.


  • Take an active interest in identifying and participating in their professional development.
  • Serve on University, Divisional and Departmental Committees as requested
Required Qualifications

Minimum Qualifications:

  • Bachelor's degree
  • 5 years experience in a related field
  • Demonstrated experience with supervising professional and paraprofessional staff
  • Strong analytical ability to interpret and use complex data, logical and data-driven work style
  • Ability to multi-task efficiently in a fast-paced environment, drive projects to completion, and act with a sense of urgency
  • Excellent verbal and written communication skills, ability to communicate effectively at all levels
  • Collaborative team player, who can coordinate work effectively with employees, team members, and outside vendors
  • Ability to maintain a high level of confidentiality
  • High attention to detail, demonstrated practice of establishing effective priorities and meeting deadlines
  • Strong customer service with a can-do attitude and strong interpersonal skills.
Preferred Qualifications

Preferred Qualifications:

  • Master's degree
  • Previous work experience at The University of Tulsa or other academic institutions
  • Proficient knowledge of the Transact system.

  • director of human resources

    1 week ago

    Tulsa, Oklahoma, United States University of Washington Full time

    If you are using a screen reader and experience any difficulty accessing our web pages, please call or email UWHires and we will be happy to assist you. jump to contentJob Location Detail:Remote work - Up to two days of remote work.Posting Date: 04/04/2024Closing Info:Open Until FilledOther Compensation:Shift:First ShiftBenefits:As a UW employee, you will...

  • Director of Operations

    1 week ago

    Tulsa, Oklahoma, United States University of Tulsa Full time

    Posting Details Position Information Position Title Director of Operations Job Description The Director of Operations oversees the day-to-day operation of the Dean's Office. The position plans, develops, implements, and manages fiscal and operational activities. In addition, the position manages the preparation and distribution of research reports to campus...

  • Director of Annual Giving

    1 week ago

    Tulsa, Oklahoma, United States University of Tulsa Full time

    Posting DetailsPosition InformationPosition TitleDirector of Annual GivingJob DescriptionReporting to the Associate Vice President of University Advancement and Alumni Engagement, the Director of Annual and Affinity Giving is the senior staff member for the Annual and Affinity Giving team. The Director is the strategist responsible for planning, leading, and...

  • Director Business Operations

    1 week ago

    Tulsa, Oklahoma, United States University of Miami Full time

    University of Miami Director, Business Operations Miami , Florida Apply Now If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here $) to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet ) .The...

  • Associate Director of CRM Administration

    1 week ago

    Tulsa, Oklahoma, United States Arkansas State University Full time

    Arkansas State University Associate Director of CRM Administration Jonesboro , Arkansas Apply Now This job was posted by : For moreinformation, please see: Position #: A00608\\ Department:A-State Online Operations\\ Employment Status:Full time Hrs)\\ # of openings: 1\\ Proposed Salary Range:Commensurate with Experience\\ Type of Employment: Staff\\...

  • Site Director, Seattle

    7 days ago

    Tulsa, Oklahoma, United States Embry-Riddle Aeronautical University Full time

    Embry-Riddle Aeronautical University Site Director, Seattle Seattle , Washington Apply Now Job DescriptionThe Opportunity:Embry-Riddle Aeronautical University is looking for a proactive business minded person with a desire to make a difference in student lives to join our team of professionals. The Site Director of theSeattle Location has responsibility for...

  • General Surgery Residency Program Director

    1 month ago

    Tulsa, Oklahoma, United States OU-TU School of Community Medicine Full time

    Academic General Surgeon Residency Program DirectorUniversity of Oklahoma School of Community MedicineTulsa, Oklahoma The Department of Surgery is seeking an Academic General Surgeon at the Assistant, Associate, or Professor level to join our full-time General Surgery faculty and assume the role of Program Director of the General Surgery Residency. Primary...

  • General Surgery Residency Program Director

    3 weeks ago

    Tulsa, Oklahoma, United States OU-TU School of Community Medicine Full time

    Academic General Surgeon Residency Program DirectorUniversity of Oklahoma School of Community MedicineTulsa, Oklahoma The Department of Surgery is seeking an Academic General Surgeon at the Assistant, Associate, or Professor level to join our full-time General Surgery faculty and assume the role of Program Director of the General Surgery Residency. Primary...

  • Director, Marketing

    1 week ago

    Tulsa, Oklahoma, United States Genesis Healthcare Services Full time

    Genesis Healthcare Director, Marketing & Admissions Albuquerque , New Mexico Apply Now Healthcare is evolving. Patients and their families expect more from healthcare centers and team members - they expect a well-evaluated, personalized quality of service that meets them where they are. They expect skilled practitioners and experts that push the boundaries...

  • Director, Finance

    7 days ago

    Tulsa, Oklahoma, United States University of Miami Full time

    University of Miami Director, Finance Miami , Florida Apply Now If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here $) to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet ) .UHealth...

  • International Field Service Director

    1 week ago

    Tulsa, Oklahoma, United States GE Appliances, a Haier company Full time

    GE Appliances, a Haier company International Field Service Director Louisville , Kentucky Apply Now At GE Appliances, a Haier company, we come together to make "good things, for life." As the fastest-growing appliance company in the U.S., we're powered by creators, thinkers and makers who believe that anything is possible and that there's always a better...

  • Assistant Director, Admissions

    1 week ago

    Tulsa, Oklahoma, United States University of Miami Full time

    University of Miami Assistant Director, Admissions Miami , Florida Apply Now If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here $) to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet )...

  • Assistant Director of Nursing

    1 week ago

    Tulsa, Oklahoma, United States Covenant Living Communities and Services Full time

    Job Description This position is responsible for the clinical supervision in the nursing department to insure high standards of care are being delivered in accordance with established policies and procedures and federal and state regulations. Supports the Director of Nursing and will assume functions of the Director of Nursing in his/her absence._In this...

  • Health information management director

    1 week ago

    Tulsa, Oklahoma, United States Counseling & Recovery Services, LLC Full time

    We have an opening in our Tulsa office. The role of Health Information Management Director provides oversight and direction for the proper maintenance and control of client records, report development and serves in the role of HIPAA Privacy Officer for the agency. Health Information Management requires at minimum an Associate's Degree and at least 3 years...

  • Associate Director, Prospect Management

    1 week ago

    Tulsa, Oklahoma, United States University of Louisville Full time

    University of Louisville Associate Director, Prospect Management & Research (Sr. Director) Louisville , Kentucky Apply Now Minimum Requirements:Bachelor's degree and five years of related experience. Additional experience may not be used on a one-to-one basis to offset the educational requirements. Grade 9 (Salaried)Position Description:The Associate...

  • Director of Development

    1 week ago

    Tulsa, Oklahoma, United States LIFE Senior Services Full time

    The Director of Development will develop strategies and relationships to promote and fund the mission of LIFE Senior Services and its affiliate organizations. This person will work with the development team to produce and execute a development plan including in-person solicitation, grants, direct mail, events and corporate relationships.PRICIPAL DUTIES AND...

  • director of admissions

    3 weeks ago

    Tulsa, Oklahoma, United States Tulsa Welding School, Inc. Full time

    Do you get satisfaction from helping people make their dreams come true? If you do, the Director of Admissions at Tulsa Welding School/Dallas might be the job for you We are looking for an enthusiastic individual who has a caring and engaging personality, a pleasant and steadfast demeanor, and great communication skills. A positive attitude and great work...

  • director of admissions

    1 month ago

    Tulsa, Oklahoma, United States Tulsa Welding School, Inc. Full time

    Do you get satisfaction from helping people make their dreams come true? If you do, the Director of Admissions at Tulsa Welding School/Dallas might be the job for you We are looking for an enthusiastic individual who has a caring and engaging personality, a pleasant and steadfast demeanor, and great communication skills. A positive attitude and great work...

  • Epidemiology Division Director

    1 week ago

    Tulsa, Oklahoma, United States State of Indiana Full time

    State of Indiana Epidemiology Division Director Indianapolis , Indiana Apply Now Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a diverse range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life...

  • Director - Guest Services

    1 week ago

    Tulsa, Oklahoma, United States Hilton Worldwide Full time

    Responsible for the direction and oversight of key guest contact departments and their managers and team members. Direct the activities of key guest contact departments by giving guidance, leadership and instruction to department heads. Overall budget approval authority for rooms division departments and full availability.What will I be doing?The Director of...